LanguageLine Solutions

  www.languageline.com
  www.languageline.com
There are newer employer reviews for LanguageLine Solutions

6 people found this helpful  

Subpar employer can only attract subpar employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - All Calls Interpreter in San Francisco, CA
Former Employee - All Calls Interpreter in San Francisco, CA

I worked at LanguageLine Solutions part-time (more than an year)

Pros

Company policies are relatively complete and available for those who hunt for them. I happened to have worked with an amicable SLS (senior language specialist) and was happy to have worked under her, although I felt that she did not uphold and enforce what should be required of an interpreter.

Cons

Threshold for job is low, quality of service is sad (because they don't do anything to attract good employees), appalling working conditions (sick and losing your voice will result in an "unexcused absence"), disregard of standard working conditions of an interpreter, lack of human contact (except when they need to tell you you are in trouble!), a lack of motivation for employees to do their job well.

I might be the first person here to criticize the quality of service provided by the interpreters, even though I was one of the interpreters at this company. Please understand that I have no ill feelings toward any fellow interpreters working here, but as I have been on the giving end of service (and did what I could), and as I have been an observer of said service (the first day of work involved listening in to co-workers' calls), and as I have also been on the receiving end of service (my own family often requires the help of an interpreter, and often I am not authorized to interpret for them, so I sit down and listen in), I honestly feel that the quality of service is quite disappointing. I will obtain a master degree for translation and interpretation in a few months, therefore I would like to offer some of my thought on what I believe went wrong:

1. Initial training concentrated on company procedures and protocol, but no test was required for employees to demonstrate that they understand said procedures and protocol. I have observed many interpreters being rude, taking over the call from the client and LEP, etc.

2. Many, as a matter of fact, more than 75% of the interpreters I spoke to, felt that they were very inadequately prepared for the job. One interpreter told the patient there was a problem with her spleen while another told her it was the pancreas, when the correct answer was in fact yet another organ. The interpretation quality of many interpreters working for LLS was not remotely passing, yet they are handling medical and court situations. Sometimes, it is quite clear that these interpreters lack linguistic proficiencies, and other times, I could tell the interpreter would have done a much better job had he or she received proper training.

3. The compensation package is simply unattractive to truly qualifying interpreters, unless they do not mind working at home for a little bit of pocket money (some do so because someone else puts bread on the table in the family and their income is less important, and working at home is convenient). The company should be well aware of how awful their compensation package is, and I really have no need to say more on this subject.

4. An interpreter is not supposed to work non-stop for hours and then enjoy a 15-minute break. Again, the company should have a good idea about how an interpretation works. If you work somewhere else, you get bathroom breaks on top of your mid-morning 15-minute break (I simply haven't worked at another company that would tell me otherwise, so why should LLS treat their employees like they are some streamline workers chained to their workstation?). When working consecutively, an interpreter needs a small break every hour. Even just 5 minutes is better than nothing.

5. The company has employees across the US. Why can't LLS organize some kind of "meet up" event once a year around major metropolis such as SF, LA, NYC, Chicago, etc? It doesn't cost much and is a nice way to tell the employees "hey we actually exist! let's get some human contact!" Sometimes, people forget that they deal with real humans, even if they don't get to meet face to face. It'd be a good reminder to the managers and employees alike, that the other side has blood and flesh too.

6. Last but not least, let me add this: I happened to have worked for a world-renowned client of LLS, and they recently switched from LLS to another company. The reason? Their doctors and nurses used to have to dial 9-1-800-XXX-XXXX everytime they need an LLS interpreter, but now they are with a different telephone interpreting company, all they need to dial is THREE numbers! LLS could have done a little more to provide a thoughtful, simple way for their clients to reach them. But alas, they did not.

Advice to ManagementAdvice

Please read the pros and cons here, some of your employees finally have a chance to write their hearts out here. Consult with experts in the industry (you are located in Monterey, the language capital. There are enough language institutes around for your to ask for some help).

Doesn't Recommend
Positive Outlook
No opinion of CEO

127 Other Employee Reviews for LanguageLine Solutions (View Most Recent)

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  1. 1 person found this helpful  

    WAH customer Service for 16 yrs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Spanishh Interprelor in Houston, TX
    Current Employee - Work At Home Spanishh Interprelor in Houston, TX

    I have been working at LanguageLine Solutions full-time (more than 5 years)

    Pros

    Good step ladder in the industry

    Cons

    Pay, time off, no sick time off, slavers, no communication among supervisors,team leaders. You ask for the day or hours off and allways a NO.

    Advice to ManagementAdvice

    Fired and rehired a new administration that know what are they doing...you have a lot of sargents

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter and Senion Lang Specialist
    Current Employee - Interpreter and Senion Lang Specialist

    I have been working at LanguageLine Solutions full-time (more than 8 years)

    Pros

    It was nice to have "a job" or be amployed while having babies

    Cons

    Low pay, no opportunity to advance, no interaction , when the company changed CEO years ago the company lost its culture. Back when Chris Ensign was CEO, you felt PRIDE working for these guys. After that, humm. Like they wanted you to became a number. No thanks. Ah! And the pay ....was low, frozen....Better to contract, and they only do that if they have a growth spurt.No culture.

    Advice to ManagementAdvice

    Get new management that CARES

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for LanguageLine Solutions

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