142 Employee Reviews (View Most Recent)

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3 people found this helpful  

Company dismisses employees needs

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - All Call Spanish Interpreter  in  Atlanta, GA
Former Employee - All Call Spanish Interpreter in Atlanta, GA

I worked at LanguageLine Solutions full-time for more than 3 years

Pros

Ckecks come on time, with this job you learn how businesses really operate versus what they offer to their customers, plenty of work, reasonable training.

Cons

In this company it seems that everything counts against you, employees' emergencies or daily circumstances such as a doctor's visit become big issues that you need to explain over and over to management. Also their policy of "customers are always right" fails to protect and support the interpreter as a valuable employee when customer are plain rude, the company will back up the customer no matter what. Some calls are highly emotional, lots of anger in long calls especially the ones from mortgage companies, even though you are supposed to be a conduit it is not easy to get rid of all that bad energy that you absorb during hours of receiving the same kind of calls.

Advice to ManagementAdvice

Besides my supervisor I really didin't have much contact with anybody else.

Doesn't Recommend
No opinion of CEO

Other Reviews for LanguageLine Solutions

  1. 3 people found this helpful  

    Good for entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mandarin Customer Service Interpreter  in  Atlanta, GA
    Current Employee - Mandarin Customer Service Interpreter in Atlanta, GA

    I have been working at LanguageLine Solutions full-time for less than a year

    Pros

    Work at home, you can sleep till 5 mins before your shift starts, you can do your own things while the call is holding, no need to commute to work. when your shift end, you're off work! Challenging, interesting, learn new stuff everyday while doing the job. Good for an entry level job, people who doesn't have any experience will learn tons of things in a short time.

    Cons

    Calls might be long that pass your shift, your break, your lunch. Really hard to change schedule.
    Some client might yell at you, treat you like a interpretation machine. Have to be really patient all the time, no matter how hard this call is, you have to overcome it as soon as the next call start. Have to be professional all the time. no sick time off.

    Advice to ManagementAdvice

    should have better health insurance benefit and paid time off, we are the first person that perform our company services to our clients everyday. we deserve more benefit and appreciation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great place to get experience on over the phone interpretation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter  in  Arlington, VA
    Current Employee - Spanish Interpreter in Arlington, VA

    I have been working at LanguageLine Solutions part-time for less than a year

    Pros

    It is a good interpreter school to start building experience as a interpreter.

    Cons

    A very low salary considering all the qualifications, certifications and training they want their interpreters to have.

    Advice to ManagementAdvice

    The salary is not competitive, one can get 15 to 20 dollars per hour as a babysitter contrary to the 7.25 base salary per hour plus the variable 0.25 cents bonus after 30 minutes of interpretation.

    Recommends
    Neutral Outlook
    No opinion of CEO
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