LanguageLine Solutions

www.languageline.com
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3 people found this helpful  

Language Line Services A Company with No Heart

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Over-the-Phone Interpreter
Former Employee - Over-the-Phone Interpreter

I worked at LanguageLine Solutions

Pros

You get to work from the comfort of your home with flexible hours. Your heart feels a little warm when you get to help others with limited English proficiency and you know you just made their lives a little easier.

Cons

1. No training. Once you get the one-hour orientation right after you are hired, you are on your own. The rest is all self-study.
2. No career advancement opportunity. No matter how many commendations you get and how long you work for the company, you will always be an over-the-phone interpreter with no raises.
3. Extremely poor compensation compared to other companies in the industries. No vacation, no health insurance, no retirement plan, no bonus, NO BENEFIT at all. Pay-per-minute is extremely low compared to how much the company charges its customers. On the company website as of Dec of 2010, you can open an account and have an immediate access to an interpreter, just get your credit card ready and be prepared to pay $3.95 per minute. On the other hand, if you are the interpreter, consider yourself extremely lucky if you get paid close to 10% of the $3.95. There is no pay raise after you are hired. I worked for the company for close to 10 years with many commendations and not a single complaint from clients. The only thing I experienced was pay cuts. After the first 4 years at the company, my pay rate got cut by 1/3, unheard of in any other workplaces. A couple of years after that, my call volume was cut for more than a half when the company hired a bunch of cheaper interpreters only to handle customer service related phone calls. The only calls that got routed to me were the more complex medical, legal calls etc., but still no raise. Since I only got paid for time spent on the phone, once the volume dropped, my pay went down along with it.
4. LLS only cares about its bottom line and doesn't care much about its employees at all. They lay employees off not due to lack of business, they do it simply to increase profit. Once the company is able to find someone cheaper, even just by a nickel, you will be let go immediately. And they manage to do it in a very poor taste, without any common courtesy. They will simply call you the week right before Christmas and tell you that "because of 'overstaffing', you are laid off effective immediately, and please do not log in to work after you hang up the phone." No notice in advance, no severance pay to dream about. Your income just got cut abruptly to zero. You are left on your own to scramble to find a job right before Christmas.

Advice to ManagementAdvice

Right now LLS is an excellent example of capitalism at its worst. If the company continues to replace its hard-working experienced interpreters with cheaper, less qualified ones, sure the profit will go up in the short run; however this won't last long, the quality will go down and in the long run, you will lose clients. It is clearly not a sustainable business model. And please show some respect to the interpreters. The company is an interpretation company and it is nothing without the hard-working interpreters.

Doesn't Recommend

146 Other Employee Reviews for LanguageLine Solutions (View Most Recent)

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  1.  

    Good place for intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Pros

    You will have chance to learn Over-the-phone interpretation industry. LLS is one of the leading company in the United States.

    Cons

    Less chance to be promoted

    Advice to ManagementAdvice

    n/a

    Recommends
  2. 1 person found this helpful  

    It sounds more excitng than an office clerk....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions

    Pros

    You get to work at home. You learn a lot about different topics such as banking, police procedures and medicine.

    Cons

    1.Very demanding. You are expected to learn terminology related to medicine, law, finance and administration over night. The training is superficial. You get a big glossary of words that you must inhale in order to be ready for any call.
    Language line has little interest in really developing your abilities. Many agencies expect you to be certified in an area. Languageline doesn't really certify anyone in a specific area, so their clients think they're getting a certified medical interpreter, but in fact, they got someone who is a product of self-study only. Clients of course do complain and the management goes on these panic compaigns and starts to rigorously monitor everyone.
    2. You can earn more money doing almost anything else.

    Advice to ManagementAdvice

    You must prepare people for this job. If management fails to invest in their employees than Language Line fails their clients as well. If you sell your service to hosipitals, than those hospitals probably believe that those interpreters really know their terminology and that they haven't been thrown into deep water without a life raft. Clients should be aware that language line hires many people without fully preparing them for very difficult medical discussions. No mater how fluent you are in a language, you cannot become an expert in medical terms overnight. I wish that more interpreters out there speak out.

    Doesn't Recommend
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