6 Employee Reviews (View Most Recent)

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Good store management, silly corporate management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate  in  Allen, TX
Former Employee - Sales Associate in Allen, TX

I worked at Le Gourmet Chef part-time for more than 3 years

Pros

Good starting wage for basic retail
Flexible scheduling - able to trade shifts with other employees as needed
Managers don't tolerate BS from customers

Cons

Corporate management required changing storefront layout nearly every week. This is a store with many heavy kitchen items stacked on front tables and displays - re-arraging these so often was a very bothersome task.

Recommends

Other Reviews for Le Gourmet Chef

  1.  

    Great core group of workers, Management and home office don't know what they are doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Le Gourmet Chef part-time for more than 5 years

    Pros

    We had a great group of 4 core workers. Very dependable, knowledgeable, great with the customers,etc. At one time Le Gourmet Chef sold quality items.

    Cons

    Seasonal part timers were not dependable and brought too much drama to the store. Work, do your job and then go home. Pay is low, raises are nothing to brag about no matter how well your review went. Due to the limited staffing ordered by the home office, working every weekend was a must. Once the manager made the schedule it was not changed. If you wanted a day off you had to find someone to work for you. They did away with the receiver position store/company wide so the employees have to unload and check in the delivery truck. Home office was sending stores things that would not sell. This despite being told by the stores that they don't sell please send things that do sell. It took weeks or longer to stock shelves with the items that did do well. A few years ago home office started sending poor quality merchandise and carrying poor quality brands( Hamilton Beach) and brands from china we had never heard of before. All resulting in the customer returning items that didn't work properly or just plain broke shortly after use. Store level would complain to home office but it went on deft ears. They just didn't care. Help desk was a joke. When we would notify them of an incorrect price ringing up on the registrar, if it got changed withing a week that was a rarity. It took weeks to change the price if they did anything at all. Now I hear they are closing the Le Gourmet Chef Stores. Well the management and the people at the Home Office have to bear the brunt of why LGC isn't doing well.

    Advice to ManagementAdvice

    You needed to listen to the employees on the front lines more. They are the ones the public has interaction with every single day. They are the ones that know what sells and what doesn't what is quality and what isn't. You didn't and now LGC will be no more. There is toooo much paperwork to do. And Home Office doesn't do anything with it. It all ends up in boxes stashed away. Reduce the work load of store employees. There is not enough staffing to do everything you mandate and then expect perfect customer service too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Sales Associates and Store Managers, Questionable Upper Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at Le Gourmet Chef part-time for more than a year

    Pros

    -Decent wages for part-time.
    -Associates usually get along quite well with each other.
    -Flexible schedule, especially if there are emergencies or have last minute appointments.
    -Usually acceptable to trade shifts with other employees.
    -Shifts are a decent length of time, anywhere from 5-9 hours.
    -Employee discount is 20% anytime, any day, and even the occasional Employee Appreciation weekend which is 30% off.
    -Good place for first time in sales and customer service. Registers are easy to use. Other sales associates and managers are more than willing to answer new employee questions and concerns.

    Cons

    -Recently there have been changes in store management. There were many lay-offs and demotions across the country of respectable and dependable managers. Replaced by new management from Kitchen Collection to "cut costs". Results may vary.
    -Lower management moral that seems to be extending to sales associates.
    -Horrible (HORRIBLE) inventory issues. Every week we get a truck filled with stuff we DO NOT NEED and DO NOT SELL WELL, while continuously and absently not sending the merchandise we actually sell well or have been empty from the shelves for up to weeks and months.
    -Continuous company cut backs on employee hours, which can vary anywhere between 12 hours to 38 depending on the week. Not stable right now. The store manager is only allotted a teensy-tiny number of hours they have to spread across the employees meaning that less people are being hired and more load put on store employees.
    -Corporate is overly strict about paperwork that can vary without stated reasons or warning, prompting phone calls and lazy detective work.
    -Severe lack of communication from upper management, varying between regional managers (who might show up once a week or never) to Corporate, who are extremely detached and removed. Yet everything to run the store needs to pass by their approval.
    -Ridiculous number of ever-changing items going on sale or price changes. It's bad enough when prices are changed without notifying the store employees (which will only be found out when checking customers out at the register or a random price check on an item)... but it's worse when 80+ items go on price change, up or down, on the same day with only four employees (2 morning shift, 2 evening shift) to customer service as well as manually change every single item on the list.
     -They sometimes hold obligatory store meetings... The last one was at 8 o'clock at night that lasted until nearly midnight even though several employees are single mothers with children, including myself, and half of the employees have to open the store early in the morning. Extreme lack of consideration. Can be fired or written up for not attending these "mandatory" meetings.
    -These problems mainly stem from the Corporate Headquarters in Chillicothe, OH. The work load is enormous on management in all areas and it leaks into moral and work ethics.
    -Store front is more often than not, absolutely cluttered and claustrophobic with bulk stacks of sale items and eye-crossing displays all competing with each other for attention.
    -Questionable choices in merchandise. We are a GOURMET cooking store. They often sell cheap plastic merchandise these days.

    Advice to ManagementAdvice

    Listen to your employees at the store level. Take into consideration that the demands are sometimes too high for the pay rate and hours allotted to us. Hire better inventory management and open OPEN communication with the district and regional managers. Overhaul the inventory department and do analysis based on each stores needs.

    Recommends
    Neutral Outlook
    No opinion of CEO
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