Lebara

www.lebara.com
There are newer employer reviews for Lebara

 

A good place to work but many people could be disappointed

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Advisor in City of London, England (UK)
Current Employee - Customer Service Advisor in City of London, England (UK)

I have been working at Lebara

Pros

The location is good, nothing else really.

Cons

No procedures, difficult to be proactive, not many people actually care about anything. Many things permanently do not work at all.

Advice to ManagementAdvice

Some managers should have gone away long time ago, seem to be useless wasting Lebara's money.

Doesn't Recommend

43 Other Employee Reviews for Lebara (View Most Recent)

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  1. 1 person found this helpful  

    Bilingual customer representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bilingual Customer Representative in London, England (UK)
    Former Employee - Bilingual Customer Representative in London, England (UK)

    I worked at Lebara

    Pros

    Job easily obtainable due to the high turn over of the agents. Interviews not difficult and pretty much about basic customer services skills. Perfect job for full time students wishing to get some extra cash due to the lack of responsibility and stress.

    Cons

    No concern for their employees whatsoever as they provide no regularity or reliability in shift rota or payment date: new starters were initialy requested to sign their contract of employment without knowing if they would get a salary at the end of december or end of January.
    Role not challenging ,very repetitive.
    No communication whatsoever between supervisors and agents
    Lack of support from the supervising team
    at the lowest of the salary range for customer support representatives with bilingual skills.

    Advice to ManagementAdvice

    Please provide the minimum to your employees:
    -regular and reliable shift rota
    -salary paid at regular intervals
    -pay extra for the extra language provided.

    Doesn't Recommend
  2.  

    Exciting place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in London, England (UK)
    Former Employee - Sales Executive in London, England (UK)

    I worked at Lebara

    Pros

    Stimulating, interesting work with very smart entrepreneurial people all around you. Learnt a lot more there in a year than you would in 3 years elsewhere. Multicultural.

    Cons

    Pretty skint on employee benefits, pretty tight in that respect. Bit of favouritism, some aspects of the company reflect the start-up type culture that abounds. Sink or swim type place

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Lebara

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