Lebara

  www.lebara.com
  www.lebara.com
There are newer employer reviews for Lebara

 

A good place to work but many people could be disappointed

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Advisor in City of London, England (UK)
Current Employee - Customer Service Advisor in City of London, England (UK)

I have been working at Lebara

Pros

The location is good, nothing else really.

Cons

No procedures, difficult to be proactive, not many people actually care about anything. Many things permanently do not work at all.

Advice to ManagementAdvice

Some managers should have gone away long time ago, seem to be useless wasting Lebara's money.

Doesn't Recommend

39 Other Employee Reviews for Lebara (View Most Recent)

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  1. 1 person found this helpful  

    Bilingual customer representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bilingual Customer Representative in London, England (UK)
    Former Employee - Bilingual Customer Representative in London, England (UK)

    I worked at Lebara

    Pros

    Job easily obtainable due to the high turn over of the agents. Interviews not difficult and pretty much about basic customer services skills. Perfect job for full time students wishing to get some extra cash due to the lack of responsibility and stress.

    Cons

    No concern for their employees whatsoever as they provide no regularity or reliability in shift rota or payment date: new starters were initialy requested to sign their contract of employment without knowing if they would get a salary at the end of december or end of January.
    Role not challenging ,very repetitive.
    No communication whatsoever between supervisors and agents
    Lack of support from the supervising team
    at the lowest of the salary range for customer support representatives with bilingual skills.

    Advice to ManagementAdvice

    Please provide the minimum to your employees:
    -regular and reliable shift rota
    -salary paid at regular intervals
    -pay extra for the extra language provided.

    Doesn't Recommend
  2.  

    A good place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Lebara full-time (more than 3 years)

    Pros

    Office culture is the best: You are able to work with multicultural people, from more than 30 different countries. Lebara is a new company (with only 13 years since it's foundation) that is growing up. If you want to learn about telecommunications, this MVNO is a great option

    Cons

    It's very difficult to improve your salary and your possition. Usually, people who comes from another companies has better options that people inside to have some positions

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Lebara

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