Lebara
2.8 of 5 28 reviews
www.lebara.com London, United Kingdom 1000 to 5000 Employees

28 Employee Reviews (View Most Recent)

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1 person found this helpful  

Nice colleagues but not very rewarding place to work for

Customer Service Advisor (Current Employee)
City of London, England (UK)

ProsA very cosmopolitan place with very friendly people. Young environment

ConsCustomer Service Agents are not treated fairly (Back to back call taking, breaks given at unconvenient times), not willing to give career progression to well performing and long serving employees.

Advice to Senior ManagementListen to CS representatives advices as they are the ones who deal with customers, if they have ideas that can improve the business put some in place such that it gives a great customer experience to the customers.
Give internal opportunities to CS agents as they deserve as much as any other well-performing person to progress after all the hard work they have been doing. They can maybe not do 'Head' roles but if they are well performing and willing to get into another department give them their chance into something else then Customer Service.

Realise that being over the phone the whole day is not an easy task, it is very repetitive, tiring and monotonous so treat agents correctly. Do the right things, Do things right?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Not a good work environment.

    Customer Service Advisor (Former Employee)
    London, England (UK)

    I worked at Lebara full-time for more than a year


    Pros: 1. Good position in the market 2. can be a plus… Cons: Salary. Lots and lots of discriminication at work. good work isnt appreciated.… Advice to Senior Management: The should look down and see how people are being… No, I would not recommend this company to a friend More
    • Culture & Values
           
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    • Senior Management
           
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    It is great pleasure to work with growing company like Lebara always got freedom to think & work

    Sales Coordinator (Current Employee)
    Manchester, England (UK)

    I have been working at Lebara full-time for more than a year


    Pros: Lebara Always given freedom for all the employee to bring up new ideas… Cons: Downside of working Lebara only one thing last minute process… Advice to Senior Management: Before implementing any new process all the management need to review with… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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