Lebara

  www.lebara.com
  www.lebara.com
There are newer employer reviews for Lebara

1 person found this helpful  

Nice colleagues but not very rewarding place to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Advisor in City of London, England (UK)
Current Employee - Customer Service Advisor in City of London, England (UK)

I have been working at Lebara full-time (more than an year)

Pros

A very cosmopolitan place with very friendly people. Young environment

Cons

Customer Service Agents are not treated fairly (Back to back call taking, breaks given at unconvenient times), not willing to give career progression to well performing and long serving employees.

Advice to ManagementAdvice

Listen to CS representatives advices as they are the ones who deal with customers, if they have ideas that can improve the business put some in place such that it gives a great customer experience to the customers.
Give internal opportunities to CS agents as they deserve as much as any other well-performing person to progress after all the hard work they have been doing. They can maybe not do 'Head' roles but if they are well performing and willing to get into another department give them their chance into something else then Customer Service.

Realise that being over the phone the whole day is not an easy task, it is very repetitive, tiring and monotonous so treat agents correctly. Do the right things, Do things right?

Doesn't Recommend
Negative Outlook

39 Other Employee Reviews for Lebara (View Most Recent)

Sort: Rating Date
  1.  

    It is great pleasure to work with growing company like Lebara always got freedom to think & work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator in Manchester, England (UK)
    Current Employee - Sales Coordinator in Manchester, England (UK)

    I have been working at Lebara full-time (more than an year)

    Pros

    Lebara Always given freedom for all the employee to bring up new ideas & thoughts and given great opportunities for so many peoples to grow there career

    Cons

    Downside of working Lebara only one thing last minute process implements with out proper structure

    Advice to ManagementAdvice

    Before implementing any new process all the management need to review with real time issues & difficulties so that most the project can be successful

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Not a good work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in London, England (UK)
    Former Employee - Customer Service Advisor in London, England (UK)

    I worked at Lebara full-time (more than an year)

    Pros

    1. Good position in the market
    2. can be a plus on the CV

    Cons

    Salary.
    Lots and lots of discriminication at work. good work isnt appreciated. it all depends how friendly you are with your supervisor
    Arrogant supervisor/very unhelpful

    Advice to ManagementAdvice

    The should look down and see how people are being treated

    Doesn't Recommend
There are newer employer reviews for Lebara

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