Lebara

  www.lebara.com
  www.lebara.com
There are newer employer reviews for Lebara

1 person found this helpful  

IT IS JUST A STEPPING STONE FOR A NEWCOMER

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Advisor in London, England (UK)
Current Employee - Customer Service Advisor in London, England (UK)

I have been working at Lebara full-time (more than an year)

Pros

Great colleages, beautiful offices and good location

Cons

Poor pay
Limited real advancement
Very disorganised and uninformed management
Very low moral
High volume of work
High staff turnover but high retention of poorest performers

Advice to ManagementAdvice

Get some training in effective operational management and basic business knowledge of effective cost cutting

Doesn't Recommend
Negative Outlook

41 Other Employee Reviews for Lebara (View Most Recent)

Sort: Rating Date
  1.  

    A challenging, culturally driven environment, with weakness at the Executive management level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lebara full-time (more than 3 years)

    Pros

    Fast paced entrepreneurial environment; Opportunities to take on responsibility quickly and be in charge of implementing major initiatives that have a direct impact on the profitabilty of the company.

    Cons

    A weak Executive management team leading to poor direction from the top with a lack of a clearly defined strategy and implementation plan on delivering to the company's goals.
    Lack of ability to deal with the direct competition in the marketplace, with little innovation being shown in the past 12 months to address a declining market-share.

    Advice to ManagementAdvice

    A greater culture of trust in the employee base needs to be provided.
    Consideration should be given to a new Executive team, and a relocation of the head-office (currently London) to allow for a new approach to how the business is run.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Nice colleagues but not very rewarding place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in City of London, England (UK)
    Current Employee - Customer Service Advisor in City of London, England (UK)

    I have been working at Lebara full-time (more than an year)

    Pros

    A very cosmopolitan place with very friendly people. Young environment

    Cons

    Customer Service Agents are not treated fairly (Back to back call taking, breaks given at unconvenient times), not willing to give career progression to well performing and long serving employees.

    Advice to ManagementAdvice

    Listen to CS representatives advices as they are the ones who deal with customers, if they have ideas that can improve the business put some in place such that it gives a great customer experience to the customers.
    Give internal opportunities to CS agents as they deserve as much as any other well-performing person to progress after all the hard work they have been doing. They can maybe not do 'Head' roles but if they are well performing and willing to get into another department give them their chance into something else then Customer Service.

    Realise that being over the phone the whole day is not an easy task, it is very repetitive, tiring and monotonous so treat agents correctly. Do the right things, Do things right?

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Lebara

Work at Lebara? Share Your Experiences

Lebara

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.