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There are newer employer reviews for Lebara

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Helpful (1)

IT IS JUST A STEPPING STONE FOR A NEWCOMER

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Advisor in London, England (UK)
Current Employee - Customer Service Advisor in London, England (UK)

I have been working at Lebara full-time (More than a year)

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

Great colleages, beautiful offices and good location

Cons

Poor pay
Limited real advancement
Very disorganised and uninformed management
Very low moral
High volume of work
High staff turnover but high retention of poorest performers

Advice to Management

Get some training in effective operational management and basic business knowledge of effective cost cutting

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  1. Helpful (1)

    Nice colleagues but not very rewarding place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in City of London, England (UK)
    Current Employee - Customer Service Advisor in City of London, England (UK)

    I have been working at Lebara full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    A very cosmopolitan place with very friendly people. Young environment

    Cons

    Customer Service Agents are not treated fairly (Back to back call taking, breaks given at unconvenient times), not willing to give career progression to well performing and long serving employees.

    Advice to Management

    Listen to CS representatives advices as they are the ones who deal with customers, if they have ideas that can improve the business put some in place such that it gives a great customer experience to the customers.
    Give internal opportunities to CS agents as they deserve as much as any other well-performing person to progress after all the hard work they have been doing. They can maybe not do 'Head' roles but if they are well performing and willing to get into another department give them their chance into something else then Customer Service.

    Realise that being over the phone the whole day is not an easy task, it is very repetitive, tiring and monotonous so treat agents correctly. Do the right things, Do things right?

  2. Helpful (1)

    Not a good work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in London, England (UK)
    Former Employee - Customer Service Advisor in London, England (UK)

    I worked at Lebara full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    1. Good position in the market
    2. can be a plus on the CV

    Cons

    Salary.
    Lots and lots of discriminication at work. good work isnt appreciated. it all depends how friendly you are with your supervisor
    Arrogant supervisor/very unhelpful

    Advice to Management

    The should look down and see how people are being treated

There are newer employer reviews for Lebara
There are newer employer reviews for Lebara

See Most Recent

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