Lebara

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28 Employee Reviews (View Most Recent)

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Bilingual customer representative

Bilingual Customer Representative (Former Employee) London, England (UK)

ProsJob easily obtainable due to the high turn over of the agents. Interviews not difficult and pretty much about basic customer services skills. Perfect job for full time students wishing to get some extra cash due to the lack of responsibility and stress.

ConsNo concern for their employees whatsoever as they provide no regularity or reliability in shift rota or payment date: new starters were initialy requested to sign their contract of employment without knowing if they would get a salary at the end of december or end of January.
Role not challenging ,very repetitive.
No communication whatsoever between supervisors and agents
Lack of support from the supervising team
at the lowest of the salary range for customer support representatives with bilingual skills.

Advice to Senior ManagementPlease provide the minimum to your employees:
-regular and reliable shift rota
-salary paid at regular intervals
-pay extra for the extra language provided.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Entrepreneurial organisation, hands-on mentality required. Full of opportunities...

    Marketing Manager (Current Employee) London, England (UK)

    I have been working at Lebara full-time for more than 3 years

    Pros: Dynamic business, never a dull moment. Flat and open organisation structure. The opportunities within the organisation are… Cons: Sometimes a too dynamic business, not the right balance between re-active / pro-active business decisions. … Advice to Senior Management: Recognise talent with a talent program. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Overall good experience but company feels like ship without rudder gone off course looking for its lost beacon of hope!

    Anonymous Employee (Current Employee) London, England (UK)

    I have been working at Lebara full-time for more than 5 years

    Pros: Opportunity to get involved in a variety of initiatives. Every day brings a new challenge, so never a dull moment at work. Able… Cons: Highly volatile executive management (CEO let go within a year, CTOs revolving in and out, now even CFO has left), very unstable senior management… Advice to Senior Management: First get priorities right and clearly communicate them downstream - then stick to them. Entrepreneurs never make good CEOs. Don't try to do… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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