There are newer employer reviews for Lebara

2 people found this helpful

Bilingual customer representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Bilingual Customer Representative in London, England (UK)
Former Employee - Bilingual Customer Representative in London, England (UK)

I worked at Lebara

Pros

Job easily obtainable due to the high turn over of the agents. Interviews not difficult and pretty much about basic customer services skills. Perfect job for full time students wishing to get some extra cash due to the lack of responsibility and stress.

Cons

No concern for their employees whatsoever as they provide no regularity or reliability in shift rota or payment date: new starters were initialy requested to sign their contract of employment without knowing if they would get a salary at the end of december or end of January.
Role not challenging ,very repetitive.
No communication whatsoever between supervisors and agents
Lack of support from the supervising team
at the lowest of the salary range for customer support representatives with bilingual skills.

Advice to ManagementAdvice

Please provide the minimum to your employees:
-regular and reliable shift rota
-salary paid at regular intervals
-pay extra for the extra language provided.

Doesn't Recommend
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  1. 2 people found this helpful

    Great atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agency in London, England (UK)
    Current Employee - Agency in London, England (UK)

    I have been working at Lebara full-time (more than 3 years)

    Pros

    Great opportunities, multicultural environment, ownership of your role and great place to work for.

    Cons

    Communication within the business needs to improve, more business wide get together,

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    Extremely dynamic and fast moving company to work for. And exciting and fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Pch in London, England (UK)
    Current Contractor - Pch in London, England (UK)

    I have been working at Lebara as a contractor (more than a year)

    Pros

    Aspiring ambition to move to digital space led by hands-on and totally committed CEO.

    Cons

    Probably not suitable for someone who only wants to work towards a job specs

    Recommends
    Positive Outlook
    Approves of CEO
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