There are newer employer reviews for LegalZoom
There are newer employer reviews for LegalZoom

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Helpful (2)

You will find fun, creative people here; you will also find narrow-minded, inept management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Customer Care in Austin, TX
Current Employee - Business Customer Care in Austin, TX

I have been working at LegalZoom full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Laid back work atmosphere and a few perks with food and parties. If you pay attention you can learn a lot about forming a business or applying for a patent.

Cons

Middle-level management is a joke. The people in California have no clue as to how dysfunctional it is in Austin. Poor management has been the reason so many people have left this year, and since the pay is so low, attracting quality people has become difficult.

Advice to Management

Listen to your people when they have ideas, pass along compliments and support them as if you truly care. Give a real raise, not just an "opportunity" bonus.

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  1. Helpful (6)

    Absolutely Horrible. Nightmares. Literally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Formations Specialist in Austin, TX
    Former Employee - Business Formations Specialist in Austin, TX

    I worked at LegalZoom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Tiffs Treats and bagels every once and awhile were nice. The Xmas party is cool. Coworkers were generally fun people.

    Cons

    Despite what management says, very little of the company's strategy and organization are based on legitimate metrics or planned by experience professionals. Egos trump logic consistently so there is red tape everywhere. As a result, most everything from seat positions to job requirements to pay structure is in constant chaos. Honestly, though, I could deal with that. What I couldn't deal with was the gross condescention, passive aggression, and ineptness oozing from management. They have built a culture that revolves around the daily dollar, not long-term success. That means an off week might just get you berated, and it means you had better be shoving the most expensive deal down every customer's gullet. Also, great idea bringing people in through a temp agency and cutting most of them riiiiight around the time they are supposed to get converted for real benefits. True loyalty right there.

    Advice to Management

    Try caring about your customers and employees instead of running a sweatshop.

  2. Helpful (3)

    Cali transplants making this place even worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Document Preparation Specialist in Austin, TX
    Current Employee - Legal Document Preparation Specialist in Austin, TX

    I have been working at LegalZoom full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    My Austin-hired coworkers are good people and help each other get through daily grind and ridiculousness of this place.

    Cons

    You can't help but to shake your head and laugh at the people moving here from Cali. After all the negative comments and deliberate attempt to treat Austin horribly with insane quotas and over the top micromanaging with Austin specific rules, those same people from Cali are now moving to Austin. So why are they moving now instead when the Austin office opened?

    Because they have been told move or lose your job in Glendale.

    That's right, all the entry level jobs like document processors, sales, and customer care and their managers have been told that these jobs will no longer exist in California. It's cheaper to hire in Texas for same jobs. And with LZ having just bought a new building and they need to have 600 employees there to get special incentives (this isn't anything secret, just google it) from the state and city so the company is either going to force remaining Cali people to move or lay them off and hire the same position in Austin.

    Since the managers are inexperienced, inept and knows they can't find comparable job elsewhere, they have no choice but to move to Austin. And those who aren't in management are moving too since they are being promised of a career advancement and better quality of life like unicorns and rainbows. Yes, after all the trash talking about how bad Austin is, how incompetent the Austin employees are, they are now moving here! Now this place is filling with Cali transplants who are clearly aren't happy to be here. They put a fake smile and pretend to care, and everyone who have been putting up with all this for so long also put on a fake smile and pretend that the past never happened while looking for a new job.

    So besides the horrible culture, what does this mean? Well, if you are in Cali you have no career since it is just a matter of time before you are laid off. But they aren't going down without a fight led by incompetent director and his minions who will do everything to slow the Glendale shutdown and make Austin fail like he has done so far. And if you are in Austin, there's zero career since Cali transplants are paid way more. The previous reviewer is right - it is a well known fact that Austin gets $12 while Cali transplants make over $17 for the SAME job. And if you think about it, since these Cali transplants are paid WAY over the market value and knows there is not a single company in Austin that will pay them at that salary, they will not be leaving Legalzoom anytime soon.

    So if you are new to this LZ party, then just think of this as a job until you get your next one. It will help you cope with the drama.

    Advice to Management

    Invest in skills development for the employees so when the day comes to lay off your Glendale employees, they can find jobs easier.

There are newer employer reviews for LegalZoom
There are newer employer reviews for LegalZoom

See Most Recent

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