There are newer employer reviews for LegalZoom.com

8 people found this helpful  

Be very careful in your interview -- you will be misled if you are not extremely vigilant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Business Formations Specialist (Inbound Sales) in Austin, TX
Former Employee - Business Formations Specialist (Inbound Sales) in Austin, TX

I worked at LegalZoom.com as a contractor (less than an year)

Pros

Lots and lots of potential for making money
Co-workers are great
The company markets a great service that is very easy to sell

Cons

Absolutely no value is placed on hard work or revenue generated. Either you do things entirely by the book or they send you packing. You will have to be very aggressive and borderline rude in order to be compliant with the philosophy. The expectation is that everybody buys TODAY and arm twisting is mandatory. Very scripted approach.
They will not let you in on this philosophy during your interview, so I advise any candidates to bring that discussion forward, even though they will probably not be candid with you.
Extremely micromanaged environment-- much more than they let on
Very long and inconvenient hours for those starting
Very little room for growth. Certain sales reps have been in the same role for 5+ years

Advice to ManagementAdvice

Settle down on all the extreme hard selling. It is not necessary with the services LegalZoom provides, and it will ruin the company's NPS that you all supposedly care so much about. Short term profits may go up, but long term profitability will suffer. Treat your employees with respect and value their input. They are the backbone of your business. Do not treat them like expendable robots. How you treat your employees --> how your employees treat the customer --> how likely the customer is to retain your business

Doesn't Recommend
Neutral Outlook

92 Other Employee Reviews for LegalZoom.com (View Most Recent)

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  1. 6 people found this helpful  

    Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    Dress code. Free soda and bagels.

    Cons

    Legalzoomed is micromanaged to the 100th degree. Compensation is lacking. They do not value their employees. No work/personal life balance. Must work late hours. Mandatory overtime. Yes I said mandatory.

    Advice to ManagementAdvice

    Remember your sales people work for you. It is your responsibility to make sure it is a level playing field. Goals should not be met ata all costs.

  2. 5 people found this helpful  

    This place made me want to commit suicide every morning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Austin, TX
    Former Employee - Inside Sales in Austin, TX

    I worked at LegalZoom.com full-time (less than an year)

    Pros

    Free coke machine, tiff treats once a month, training was good information I was able to use even after leaving legalzoom..They paid me to learn about business and how they are structured. the first 3 days were great. then downhill from there

    Cons

    This place is a call center, your life is run by a phone. If you clock in a minute late you will be having someone pull you aside to talk to you about it. 30 min lunches. two 10 min breaks on a 10 sometimes 11 or 12 hour work days. This company is moving towards a 24/7 call center. So the newbies will be getting the graveyard shifts.
    this is a Nazie interment camp

    Advice to ManagementAdvice

    Go find another job.

    Doesn't Recommend
    Positive Outlook
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