There are newer employer reviews for Lennox

 

Good company. Really liked the atmosphere as far as job activities.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Territory Manager
Former Employee - Territory Manager

I worked at Lennox full-time (more than 3 years)

Pros

Work from home. Company car. Company credit card. Company gas card. Able to help customers most of the time without middle or upper management approval. Great company meetings and dealer meetings.

Cons

Very complicated to understand compensation plan. Too many internal meetings taking sales team out of field. Company has changed since becoming a publicly held company. Dealers complain that Lennox has lost touch with its dealers. Hard push for new business and middle management not able to motivate sales team appropriately. Threats to sales team members that they will be fired if they do not sign new business within the year. Not motivating

Advice to ManagementAdvice

Support sales team with exciting rewards for new business instead of threatening them. Put in place a newer up to date training program for sales team....something that brings results. Work as a team...the middle management team is losing touch with customer base and doesn't understand what it takes to motivate sales teams. Compensation plan is difficult to understand and can be manipulated too easily.

Recommends
Neutral Outlook
No opinion of CEO

71 Other Employee Reviews for Lennox (View Most Recent)

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  1.  

    Really liked working with the people at Lennox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Lennox full-time (more than 3 years)

    Pros

    Territory Manager has a lot of autonomy working from home and managing a designated territory. Company auto, gas card and corporate expense credit card provided. Able to help a customer with problems without going to corporate for an approval as long as it is good for business and you can justify it later.
    Lennox has a lot of good things about them. The corporate personality is fun and pleasant most of the time. They give opportunities...promote from within.

    Cons

    Lennox has gone through a lot of restructuring in the last few years and territory size has increased. Pay plan is difficult to understand and they can play with the numbers which they did with me on a couple of occasions. Middle management also admitted that they were incorrect in the calculations but would not go back and rectify the pay. Company is seriously needing new business as many Lennox Dealers are retiring and other competitive manufacturers have gained large market share. New business drive has caused company to lose some focus on existing dealer base. This has been voiced to me by multiple dealers (over 12 of them).

    Advice to ManagementAdvice

    Focus on current and long-time customers. Show them the love. Create some systems, programs, incentives for new business and for Territory Managers to utilize in bringing in new business. Make it enjoyable to get new business. This industry used to be fun!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    As a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lennox full-time (more than 10 years)

    Pros

    work life balance is very good

    Cons

    there is a glass ceiling

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Lennox

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