2.6 of 5 341 reviews
www.lenscrafters.com Mason, OH 5000+ Employees

341 Employee Reviews (View Most Recent)

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  • Work/Life Balance
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2 people found this helpful  

Right place, wrong time

Lab Technician (Former Employee)

ProsComputer systems are professional and useful--system calculates benefits, lays out the information in an easy-to-read and understand format, and makes it simple to change around lens/lens options/frames before checkout.

Accufit Digital System makes PD/seg ht/OC ht measurements and frame fit for entry-level frame stylists easier, as well as allowing the verification of measurements/frame fit at a later date. Customers who cannot see without their glasses may also use the image capturing system to feel more confident in their frame choice.

Pay raises occurred every year of employment (however, it was not guaranteed every year, and the end-of-year review ties into how much of a percentage you can expect.) Spiffs for the lab or commission for the retail available, usually dependent on store sales to plan.

Comprehensive online presence, with LUX University and frequently updated, relevant content on the main website.

Competitive benefits available like reimbursing ABO/NCLE exams (if passed), certificates, continuing education, and schooling. Free pair of eyewear after 1 year of employment, frame up to $500 and any lens for free. 50% off prescription eyewear or 30% off non-prescription eyewear. Friends and family coupons once a year.

ConsNo opportunity to move beyond 25hrs part-time after 4+ years with the company

No opportunity to work to a higher position (despite communicating desire to and immediate supervising managers giving access to training) after 4+ years

Not competitive in pay with other retail/lab-on-site locations

More fashion-forward/conscious, reflected in the pricing of frames

Not connected with the doctor's office (may vary on state), which can make it difficult when doctors, patients, and opticians are all on different pages

Hours were scarce and very rigid (new system starting late 2011 for scheduling is based on past year's profits, so no flexibility with hours despite meeting or exceeding current year's goals, which could [did] mean one retail associate, one lab associate, and a store full of frustrated customers.)

Management was constantly fluctuating and changing, at all levels (store, region, etc.)

Advice to Senior ManagementI do not regret working for LensCrafters, and I really appreciate the experience my coworkers gave me. The people that I knew as leaders--who helped shape the very perception I had of LensCrafters--were great coworkers and even greater teachers. It was unfortunate to learn that LensCrafters had no interest or ability to keep them, as many of my region's directors, store's management, and even the RVP were recruited by other locations within the last year of my employment. LensCrafters was unable to compete with the benefits, the hours, the pay, and the positions available at similar locations. Holding my own career back was not an option, and I was recruited in a similar fashion. It is unfortunate that LensCrafters wanted to lose those who were valuable, productive assets and willingly allowed themselves to be robbed of experience and expertise.

Yes, I would recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Disappointing, from the absolute leader in the industry.

    Store Manager (Former Employee)

    I worked at LensCrafters

    Pros: Making a difference in peoples lives Helping people to see better Lots… Cons: Constant payroll cuts/reductions Layoffs to reduce average wage despite making money hand over fist Terrible upper… Advice to Senior Management: Reward talent and effort- its amazing to me that a President of Stores could go through three demotions in 9 months. Not to mention laying… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Seen a lot of changes--often times not in the interest of associates

    Lab Manager (Current Employee)

    I have been working at LensCrafters

    Pros: Good benefits, including 401k and pension for full time; free pair eyewear annually;… Cons: Since I began working for LensCrafters more than 12 years ago, a lot has changed, most of which has not been beneficial. When I… Advice to Senior Management: Stop spending money on gimmicks like Accufit. Any lab person can tell you that even if the measurements are "digitally precise", the lab equipment… More
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