66 Employee Reviews (View Most Recent)

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6 people found this helpful  

Dull,demanding and demeaning

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Corporate Concierge  in  San Francisco, CA
Former Employee - Corporate Concierge in San Francisco, CA

I worked at LesConcierges full-time for less than a year

Pros

Close to BART, reasonable benefits. There's free cake sometimes. Sometimes we get the surplus of fancy events from upstairs.

Cons

It's boring as all get out. They make a big deal out of training you for everything, but it's 70% calls you need to route to the bank. They expect a very high quality of work, but don't pay enough money to earn it. They no longer let you browse personal websites while at work. There's around 15 points you're supposed to hit in each call and it's near impossible.

Advice to ManagementAdvice

Hire more people! When we're slammed, of course the call quality is going to be poor.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for LesConcierges

  1. 6 people found this helpful  

    Terrible experience, would not recommend it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LesConcierges

    Pros

    Office location is good for transport.

    Cons

    Management was poor. Favouritism was strong.

    Advice to ManagementAdvice

    Start again from top down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Hard work pays off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at LesConcierges full-time for more than a year

    Pros

    The location and office environment is very modern and it is rare to feel obligated to work overtime. Overtime opportunities are usually available however, and it is nice to be able to have the opportunity to increase your paycheck if you are willing to work for it. You can come in to work, do your job, and leave it at work. Compensation is in line with other jobs in the hospitality industry and the bonus structure is great if you work hard enough to get the full pay out. Manager's are direct in what they expect of you in terms of performance level and provide helpful insight of how to deal with difficult customers. The HR department is wonderful and supportive, if you ask for support that is.

    Cons

    There could be more resources and educational trainings and more career guidance if you are hoping to move up in the company. Yes, the company is growing so there is a lot of opportunity, but the company has expanded very fast and there isn't too much of a focus on developing employees.

    Advice to ManagementAdvice

    Reach out and engage more with the concierge and collaborate. Great things can come from working together.

    Recommends
    Positive Outlook
    Approves of CEO

    LesConcierges Response

    Sep 9, 2013Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. We appreciate you highlighting the positive aspects of working at LC, specifically the financial opportunities that are available to employees ... More

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