LesConcierges

  www.lesconcierges.com
  www.lesconcierges.com
There are newer employer reviews for LesConcierges

6 people found this helpful  

False claims of assets and capabilities, to staff and clients.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Manager
Former Employee - Account Manager

I worked at LesConcierges full-time (more than 3 years)

Pros

International network could be a major asset, if the leadership practiced true partnerships. The office locations are well situated, but there is no comfortable movement and interaction within the organization.

Cons

Dysfunctional relationship between owners causes insecurities and paranoia across senior management, who mistreat staff that leads to high attrition rates.

Advice to ManagementAdvice

Treat others as you wish to be treated yourself. Record the claims and promises you make to your staff and your clients, and listen to them the next day.

Doesn't Recommend
Approves of CEO

60 Other Employee Reviews for LesConcierges (View Most Recent)

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  1. 6 people found this helpful  

    All Dress and No Knickers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at LesConcierges full-time (more than an year)

    Pros

    Location, location, location. A Maiden Lane address just off of San Francisco's Union Square. Interviews are held in the conference room of the flashy executive level. The pros of this place are the concierges. The benefits are good by market standards if one is eligible for them. Numerous talented, bright, high-spirited, ambitious young people see this as a great starting place for a blossoming career. The initial training is adequate, but it's also where the smoke and mirrors are introduced. The senior executives are masters of deception and exploitation. The folks working outside of the "executive suite" are among the brightest, kindest, well-intended people I've ever met. Sadly, one learns the camaraderie among the ranks is a Stockholm Syndrome-like relationship for having endured the same toxic torture. The thinly veiled disdain senior executives have for one another is only eclipsed by their passion for living the life of the rich and famous at the expense of their (dwindling) clients and exploited employees. On the few occasions I walked through the executive area, there was no glance of acknowledgment, no glimmer of a smile - only a curious grimace of who let you in here. There were some strong managers in the past, but anyone worthwhile is long gone. The mid-level managers are the product of no management training, no mentorship, and no acknowledgment whatsoever on a job well done. Last year at a town hall meeting, we were told senior management was "working" with Glassdoor to improve the company's reputation in the market.

    Cons

    A lot of bright, talented, ambitious, people walk into this place thinking it's too good to be true. It is. Six months, a year, two years later, they walk out feeling shell-shocked, demoralized, cynical, bitter, violated and grateful. Business decisions are based solely on emotions and favoritism. One's performance and contribution to the business has little to no effect on job security, upward mobility. Cronyism, favoritism and nepotism abound. People are literally pitted against one another, creating an environment of paranoia, insecurity and unease. The most satisfying part of your day is walking out the door at the end of a shift knowing at least part of your day won't be spent there.

    Advice to ManagementAdvice

    Would be like telling the Captain of the Titanic to take a hard turn starboard. It's curious, why is the CEO & President not isn't listed here as the CEO? but rather, two of his subordinates? Standby, I'm sure the Employee Engagement Manager has a meaningful answer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    A Game of Chess. Slave shop! Warning! Do not work here! You will be sorry!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at LesConcierges (less than an year)

    Pros

    The concierges are fun to work with. They are the reason why I stayed with the company so long. (I hope more take this step to disclose this awful place on glass door) Making clients happy.

    Cons

    I am surprised that more people have not complained on glass door about their job here! Where do I begin? Well, when starting out with the company, we all had high hopes even though we noticed the negative reviews on this page. We started out with many in a new office and after approximately seven months after training, over half are gone. Most of them got fired and the others simply left without looking back. There are many lies in regards to the stability of the job. Many get told they are wanted and are doing a great job (safe ), however , they get fired. We literally walk on hot coals the entire time. They fire at least one person per week! No body feels like they are appreciated and the people who currently work there pray for the day when they find another job in order to get out of the hell hole. Too much stress! No sense of direction! Terrible training and then they blame you for something that goes wrong that you have not been taught! Call centers are in competition with each other! Too much favoritism in one particular call center! Unfair practices! Too many head games! Lots of gossip. Stay away! Most people wished they had!!!!!!! Please trust me or you will be sorry. Gloomy place!!!!!

    Advice to ManagementAdvice

    Make all the call centers the same playing field. Do not lie to employees! Please make ways for all call centers to have fun! Help the employees to feel like they are working in a stable environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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