There are newer employer reviews for LexisNexis Legal & Professional
There are newer employer reviews for LexisNexis Legal & Professional

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Helpful (4)

Always changing and extremely demanding job that literally no one wants to do

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Legal Representative In Customer Support in Miamisburg, OH
Current Employee - Senior Legal Representative In Customer Support in Miamisburg, OH
Doesn't Recommend
Disapproves of CEO

Pros

Some of my coworkers are fantastic and have stayed despite their treatment Lots of paid time off if you like taking every other Wednesday in the winter Professional development really is strong here

Cons

Being tied to a telephone and told when you can take a break makes you feel like a kid in your first job, not a professional Team leaders are not honest - if you are interviewing for this job, you have no say in the service group you go into, the promotions are not as easy as they make it sound (you have to put in probably 100 hours of your one time to complete a workbook), and time out of the phones is limited (used to be at least a few hours out per week, now you're lucky if you've been here 5 years and get an hour per week - you don't even have time to read your emails) Micromanagement is excessive Any other department is fine - reviews that call CS a gulag are accurate No opportunity for advancement beyond the first few years You will do the work of 3 people, pretend to love it, and perpetuate lies to new hires

Advice to Management

Stop micromanaging, make some serious retention efforts NOW and stop ignoring the fact that everyone hates taking calls before everyone leaves. Listen to your people and be wiling to try new things to improve morale. Stop the middle management lies and switch up the team assignments so that TPL's are not functioning like a gang.

Other Employee Reviews for LexisNexis Legal & Professional

  1. Fair

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL
    No opinion of CEO

    Pros

    Great work life/balance supported by management, innovation everywhere, very agile as an organization.

    Cons

    Constant reorgs lead to confusion around reporting structure and little communication of strategic vision of the organization down to the masses.


  2. Overall Positive Corporation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Providence, NJ
    Current Employee - Anonymous Employee in New Providence, NJ
    No opinion of CEO

    Pros

    Pension, health benefits, work-life balance, all excellent. Respect within senior level executives.

    Cons

    Too many silos within marketing group, no formal single strategy shared across all groups

    Advice to Management

    Listen to each level within the organization, not just from those who make themselves heard louder than others. Remove silos, believe in proj mgmt, and speak from one voice.


There are newer employer reviews for LexisNexis Legal & Professional
There are newer employer reviews for LexisNexis Legal & Professional

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