LexisNexis Legal & Professional

  www.lexisnexis.com
  www.lexisnexis.com
There are newer employer reviews for LexisNexis Legal & Professional

4 people found this helpful  

Always changing and extremely demanding job that literally no one wants to do

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Legal Representative In Customer Support in Miamisburg, OH
Current Employee - Senior Legal Representative In Customer Support in Miamisburg, OH

I have been working at LexisNexis Legal & Professional

Pros

Some of my coworkers are fantastic and have stayed despite their treatment
Lots of paid time off if you like taking every other Wednesday in the winter
Professional development really is strong here

Cons

Being tied to a telephone and told when you can take a break makes you feel like a kid in your first job, not a professional
Team leaders are not honest - if you are interviewing for this job, you have no say in the service group you go into, the promotions are not as easy as they make it sound (you have to put in probably 100 hours of your one time to complete a workbook), and time out of the phones is limited (used to be at least a few hours out per week, now you're lucky if you've been here 5 years and get an hour per week - you don't even have time to read your emails)
Micromanagement is excessive
Any other department is fine - reviews that call CS a gulag are accurate
No opportunity for advancement beyond the first few years
You will do the work of 3 people, pretend to love it, and perpetuate lies to new hires

Advice to ManagementAdvice

Stop micromanaging, make some serious retention efforts NOW and stop ignoring the fact that everyone hates taking calls before everyone leaves. Listen to your people and be wiling to try new things to improve morale. Stop the middle management lies and switch up the team assignments so that TPL's are not functioning like a gang.

Doesn't Recommend
Disapproves of CEO

707 Other Employee Reviews for LexisNexis Legal & Professional (View Most Recent)

Sort: Rating Date
  1.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at LexisNexis Legal & Professional

    Pros

    Great work life/balance supported by management, innovation everywhere, very agile as an organization.

    Cons

    Constant reorgs lead to confusion around reporting structure and little communication of strategic vision of the organization down to the masses.

    No opinion of CEO
  2.  

    Growing company with a stable financial status.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA

    I have been working at LexisNexis Legal & Professional

    Pros

    Competitive benefets and salary package.

    Cons

    Lack of diversity and challenging opportunities.

    Advice to ManagementAdvice

    Learn how to leverage leadership potential, instead of sticking someone in a corner if they haven't lived and breathed your products for 20 years.

    Approves of CEO
There are newer employer reviews for LexisNexis Legal & Professional

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