Liberty Mutual Agency

  www.libertymutualagencymarkets.com
  www.libertymutualagencymarkets.com
There are newer employer reviews for Liberty Mutual Agency

3 people found this helpful  

Disorganized chaos.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Inside Adjuster - Safeco Liberty Mutual Agency Corporation in Duluth, GA
Current Employee - Inside Adjuster - Safeco Liberty Mutual Agency Corporation in Duluth, GA

I have been working at Liberty Mutual Agency

Pros

Bravo (monetary) awards are handed out like candy.
If you need a job and have no other alternatives, work here.
It's very difficult to get released/terminated unless you commit fraud. Drugs? ok. Drink? ok.

Cons

Dishonesty by the Team Managers who would rather lie than take the bullet for failures of resource planning, staffing and claims load balancing.
Unlike any other claims environment I've ever worked in. The Property Claims department is so disorganized and mal-aligned in it's internal procedures. The workload is beyond reasonable. The average pending is 100+, incoming claims range from 6-12. All contacts on new claims must be made the same day, all emails from customers and agents must be replied to the same day and call backs from customers must be returned the same day as well.

Management does not understand the concept of staffing or is too blinded to see the need and equally does not know how to communicate with staff by other means than by telling lies (< not an exaggeration).
Customer service is being pushed above all else, yet management fails to recognize that adjusters do not have the capacity to provide the quality service the organization strives for when there is an overwhelming amount of useless internal procedures and needless to say the three different systems in addition to 7 support applications needed to adjust claim 1 claim.

The "work schedule" is 7.5 hours, yet based on the daily workload and expectations, it requires an adjuster to be in the office at least 12 - 14 hours a day to get the job done.

Advice to ManagementAdvice

Sr. Management is the problem, it appears.
Executive management - listen to the frontline staffs concerns and take action. The "round table" meetings are useless if the feedback that's provided isn't acknowledged.
Above all, employees would have much more respect for honesty than lies to cover up deficiences in resources and planning.

Doesn't Recommend
Disapproves of CEO

11 Other Employee Reviews for Liberty Mutual Agency (View Most Recent)

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  1. 1 person found this helpful  

    Grew as a person and professional then had it all taken away when they laid everyone off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Boston, MA
    Former Employee - Senior Financial Analyst in Boston, MA

    I worked at Liberty Mutual Agency

    Pros

    Excellent training, worked with great people.

    Cons

    Overworked and Understaffed because they keep having layoffs. The CEO Ted Kelly keeps pocketing 20M a year. What a joke, maybe he could pass some of that along to his employees instead of huge layoffs.

    Advice to ManagementAdvice

    Training is pretty good and tons of good people work for the company. Please appreciate them a bit more.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Agency

    Pros

    Nice people and you can learn a lot

    Cons

    Working up the ladder can take a little longer but worth the wait

    Advice to ManagementAdvice

    More clearer policies, especially in the CAT unit

    Recommends
    Approves of CEO
There are newer employer reviews for Liberty Mutual Agency

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