Liberty Mutual Insurance
3.2 of 5 996 reviews
www.libertymutualgroup.com Boston, MA 5000+ Employees

996 Employee Reviews (View Most Recent)

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4 people found this helpful  

Customer Service Advisor, going downhill fast

Customer Service Specialist (Current Employee)
Tampa, FL

Pros401k, Decent Pay, Ok place to learn about insurance

ConsNo work life balance, impossible to meet new goals, getting worse by the day.

Advice to Senior ManagementGet rid of Model E aka Mass Experiement. It's not working. If im rushing policyholders off the phone to meet my stats, that doesn't mean i did a good job neither does it mean the customer experience is improved. Speed is a cheap substitute for Quality.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Claims

    Claims Specialist (Current Employee)
    Richardson, TX

    I have been working at Liberty Mutual Insurance full-time for more than a year


    Pros: The manager i work for is very knowledgeable Cons: No advancement opportunities unless you know the right people Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Liberty Mutual talks a lot about the employee experience, but continues to disappoint

    Senior Business Analyst (Current Employee)
    Seattle, WA

    I have been working at Liberty Mutual Insurance full-time


    Pros: Competitive salary structure, plenty of job opportunities, the company does… Cons: Have continued to cut employee benefits such as commuter passes, health insurance is only decent compared to… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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