Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com
There are newer employer reviews for Liberty Mutual Insurance

4 people found this helpful  

Customer Service Advisor, going downhill fast

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Specialist in Tampa, FL
Current Employee - Customer Service Specialist in Tampa, FL

I have been working at Liberty Mutual Insurance full-time (more than 5 years)

Pros

401k, Decent Pay, Ok place to learn about insurance

Cons

No work life balance, impossible to meet new goals, getting worse by the day.

Advice to ManagementAdvice

Get rid of Model E aka Mass Experiement. It's not working. If im rushing policyholders off the phone to meet my stats, that doesn't mean i did a good job neither does it mean the customer experience is improved. Speed is a cheap substitute for Quality.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1123 Other Employee Reviews for Liberty Mutual Insurance (View Most Recent)

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  1. 2 people found this helpful  

    Claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist in Richardson, TX
    Current Employee - Claims Specialist in Richardson, TX

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    The manager i work for is very knowledgeable

    Cons

    No advancement opportunities unless you know the right people

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Great people, lots of opportunities, lots of bureaucracy in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Dover, NH
    Former Employee - Senior Software Developer in Dover, NH

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    Liberty is a huge company with a huge IT organization. If you get your foot in the door and you do well, you can be guaranteed that you'll be able to move around and try different things you're interested in. Also, the majority of the workers in IT are *very* nice. I worked in Portsmouth, NH and Dover, NH and the majority of those I interacted with daily were great people, I ended up making lots of good friends there. The compensation is also good and you get a lot of time off.

    Cons

    I worked in IT, and you can tell that the business does not appreciate or understand the value that IT provides to their business. I believe that this is in part caused by the fact that middle management in IT (not necessarily executive management) hides the truth about IT operations in order to save face.

    Another consequence of middle management doing this is that if an IT project is going badly, instead of explaining why things are going wrong and asking for help, they instead expect IT employees to make up for this by working overtime to make up for it. I especially saw this with system administrators - they have no say in how IT projects are run yet are simply expected to be on at all hours of the night to make changes so they don't impact systems during business hours. On top of this, there is no recognition when these employees have to do off hours work with no notice, in addition to their normal business hours work.

    Also, the health insurance could be better, it's a bit expensive for what you get.

    Even though this cons section was long, it's really a good place to work!

    Advice to ManagementAdvice

    Try to create a culture where honesty is rewarded instead of punished. Reward your employees if they have to do off hours IT work. Better yet, if 24x7 support is needed, create more shifts. Even better yet, invest effort into solidifying IT processes so that the fear of doing changes during business hours isn't there anymore.

    Recommends
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Liberty Mutual Insurance

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