Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com
There are newer employer reviews for Liberty Mutual Insurance

4 people found this helpful  

Customer Service Advisor, going downhill fast

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Specialist in Tampa, FL
Current Employee - Customer Service Specialist in Tampa, FL

I have been working at Liberty Mutual Insurance full-time (more than 5 years)

Pros

401k, Decent Pay, Ok place to learn about insurance

Cons

No work life balance, impossible to meet new goals, getting worse by the day.

Advice to ManagementAdvice

Get rid of Model E aka Mass Experiement. It's not working. If im rushing policyholders off the phone to meet my stats, that doesn't mean i did a good job neither does it mean the customer experience is improved. Speed is a cheap substitute for Quality.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1190 Other Employee Reviews for Liberty Mutual Insurance (View Most Recent)

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  1. 2 people found this helpful  

    Claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist in Richardson, TX
    Current Employee - Claims Specialist in Richardson, TX

    I have been working at Liberty Mutual Insurance full-time (more than an year)

    Pros

    The manager i work for is very knowledgeable

    Cons

    No advancement opportunities unless you know the right people

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Liberty Mutual talks a lot about the employee experience, but continues to disappoint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Seattle, WA
    Current Employee - Senior Business Analyst in Seattle, WA

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Competitive salary structure, plenty of job opportunities, the company does it's best to show that it's active in the local community.

    Cons

    Have continued to cut employee benefits such as commuter passes, health insurance is only decent compared to other similar companies, continual re-organization of company leads to rampant job insecurity and issues with consistent work product.

    Recommends
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Liberty Mutual Insurance

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