Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com
There are newer employer reviews for Liberty Mutual Insurance

1 person found this helpful  

Great work/family balance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Insurance Assistant in Gainesville, GA
Former Employee - Insurance Assistant in Gainesville, GA

I worked at Liberty Mutual Insurance full-time (more than 10 years)

Pros

Flex time benefits are great for balancing work and family. A well balanced employee makes a great one!

Cons

Only down sides are lay offs

Advice to ManagementAdvice

Keep up the good work of allowing a balanced work and personal life. Be a role model for other companies.

Recommends
Positive Outlook
Approves of CEO

1196 Other Employee Reviews for Liberty Mutual Insurance (View Most Recent)

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  1. 1 person found this helpful  

    horrible extremely stressful position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Appraiser
    Former Employee - Appraiser

    I worked at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Compensation and benefits. Large company, one can move around the country relatively easily. The most important thing is that it is a very recognizable company on one's resume. Great co-workers

    Cons

    The claims environment is : chaotic, inconsistent, not-supportive, nepotism oriented, non realistic as far as goals and uncaring for its customers. Micromanaged to the core, you will be watched, your phone calls will be listened by the whole office ( management and peers in group sessions) as well as all your performance posted on every office wall. Inconsistent with policies from one week to the other, after which your whole performance will be reviewed accordingly to the ultimate change, even though in between you have been advised the exact opposite. Corporate training is decent but exiguous and not necessarily realistic; on the job training non existent. Managers behave as if bothered if asked questions and humiliate employees ( often in group settings) with snide remarks and call outs. It is an "open to all" claims environment into which basically all adjusters have decision rights and are obliged to take fast decisions in all the claims that are called in. Many times these decisions are contradictory. The claimants and customers are deceived by staff ( often poorly trained). Metrics and QA are ridiculous. You have basically no support in your job but will be criticized for the minutest mistakes (that are often subjective according to the reviewer). Low morale among employees. Primitive, cheap, idiotic software that makes one's job more difficult than it should be. Often advised to lowball claims after which you will be judged harshly if customer not satisfied.

    Advice to ManagementAdvice

    the whole claims system needs to be revised and changed. otherwise the company's services quality will continue to decrease

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    This company is chaos & have no concern for their employees or their customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Wausau, WI
    Former Employee - Claims Adjuster in Wausau, WI

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Pros

    This company provides a lot of training opportunities.

    Cons

    Protocols & senior management change constantly it is chaos. How can a company be successful in chaos? People work 80 hours a week but it is still not enough to tackle the enormous caseloads. Every year management sends out a survey. Staff question why do they bother as management does nothing about the terrible results. Many workers do not complete the survey as they are afraid it will result in their termination. It is a shame that an American company that started its business to help people live safer lives would treat their employees, their family, as badly as they do.

    Advice to ManagementAdvice

    Treat your employees better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Liberty Mutual Insurance

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