There are newer employer reviews for Liberty Mutual Insurance

1 person found this helpful  

Drastic changes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Representative
Current Employee - Sales Representative

I have been working at Liberty Mutual Insurance full-time (more than 8 years)

Pros

Good Pay if your work really hard

Cons

No empowerment or trust in employees. Sales reps are treated as if no matter how hard they work it is never enough. Home office doesn't care how much turnover there is with Sales reps because they own their book of business.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1129 Other Employee Reviews for Liberty Mutual Insurance (View Most Recent)

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  1. 2 people found this helpful  

    It has it's UPS and DOWNS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    Pay for performance. Benefits day one. Tuition reimbursement program. Give with Liberty program (charities). Great people to work with. Excellent product to sell. Paid vacation. Decent work hours.

    Cons

    Having to say the same thing every single time the phone rings is annoying. We are not robots.
    Our phone reviews are done subjectively, not objectively. I think it's ridiculous that the time we spend on the phones with customers is actually a DETRIMENT. Speed does not mean quality Mr. Long.

    Advice to ManagementAdvice

    Drop Model Experience that is being enforced countrywide. It's a detriment to our consumers. As a matter of fact, I receive complaints on a DAILY basis by customers who just want to their customer service gal at their local sales office. Customers hate having to confirm the same information over and over again. We are a premier insurance company.....not like those other guys who sell internet insurance.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good pay, high stress, dirty insurance company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workers Compensation Claims Adjuster in Columbus, OH
    Former Employee - Workers Compensation Claims Adjuster in Columbus, OH

    I worked at Liberty Mutual Insurance full-time (less than an year)

    Pros

    Good starting pay for recent graduates, fast advancement

    Cons

    High stress- there is never a single second where there isn't something that has to be done yesterday, the amount of work which you are expected to do in a single day is insane. If you take a day off or vacation, you have to work a ton of overtime to get caught up. It is a dirty insurance company (all of them are), you are expected to find ways to save money even if it means screwing over the customer.

    Advice to ManagementAdvice

    Hire more adjusters

    Recommends
    Positive Outlook
    No opinion of CEO
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