There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

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HORRIBLE, DO NOT PROMOTE FROM WITHIN

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Boston, MA
Current Employee - Anonymous Employee in Boston, MA

I have been working at Liberty Mutual Insurance full-time

Doesn't Recommend
Positive Outlook
Doesn't Recommend
Positive Outlook

Pros

There are no pros to this company. If you want to grow you need to look elsewhere. They are very stuck up.

Cons

They hire from the outside and do not promote from within. There is no recognizance for anything. I had to work in a basement (no windows) for 2 years with cockroaches. Disgusting! So many politics!

Advice to Management

Go Casual and recognize your employees

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  1. Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Atlanta, GA
    Current Employee - Sales Representative in Atlanta, GA

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great opportunity to make good money

    Cons

    Not much room for growth aopportunities


  2. Helpful (1)

    horrible extremely stressful position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appraiser
    Former Employee - Appraiser

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Compensation and benefits. Large company, one can move around the country relatively easily. The most important thing is that it is a very recognizable company on one's resume. Great co-workers

    Cons

    The claims environment is : chaotic, inconsistent, not-supportive, nepotism oriented, non realistic as far as goals and uncaring for its customers. Micromanaged to the core, you will be watched, your phone calls will be listened by the whole office ( management and peers in group sessions) as well as all your performance posted on every office wall. Inconsistent with policies from one week to the other, after which your whole performance will be reviewed accordingly to the ultimate change, even though in between you have been advised the exact opposite. Corporate training is decent but exiguous and not necessarily realistic; on the job training non existent. Managers behave as if bothered if asked questions and humiliate employees ( often in group settings) with snide remarks and call outs. It is an "open to all" claims environment into which basically all adjusters have decision rights and are obliged to take fast decisions in all the claims that are called in. Many times these decisions are contradictory. The claimants and customers are deceived by staff ( often poorly trained). Metrics and QA are ridiculous. You have basically no support in your job but will be criticized for the minutest mistakes (that are often subjective according to the reviewer). Low morale among employees. Primitive, cheap, idiotic software that makes one's job more difficult than it should be. Often advised to lowball claims after which you will be judged harshly if customer not satisfied.

    Advice to Management

    the whole claims system needs to be revised and changed. otherwise the company's services quality will continue to decrease


There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

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