Liberty Mutual Insurance

  www.libertymutualgroup.com
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Liberty Mutual-a great company to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Customer Service Representative  in  New Castle, PA
Current Employee - Senior Customer Service Representative in New Castle, PA

Pros

Liberty Mutual is a fortune 100 company that has a promote from within philosphy, and compensates employee's well. The management team is great and respects the employee's.

Cons

Since this position is customer service, it is very stressful. We have certain high goals we must adhear to at all times.

Advice to ManagementAdvice

The only advise I would give to senior management would be to allow more aux 0 time as our insurace assistance are extreamly backed up, therefore, we(the reps) have to make most of our own call outs. And for us not to have to hold transactions that are waiting for paperwork from a policyholder. For example you can have a rep who is exceeding in all area's, but one because she/he is doing her job properly is not meeting because he/she has to wait for paperwork to come in. Especially when there are the majority of reps that do not even start transactions, but since I do my job "the right way" I get penelized. This needs to change.

Recommends

Other reviews for Liberty Mutual Insurance

  1.  

    exciting

    Current Employee - Call Center  in  Johannesburg (South Africa)
    Current Employee - Call Center in Johannesburg (South Africa)

    Pros

    lots of benefits and money

    Cons

    lot of chaalenges as it is a target driven

    Advice to ManagementAdvice

    it is a good company to be part of

    Recommends
  2.  

    It was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst II  in  Coimbatore (India)
    Former Employee - Business Systems Analyst II in Coimbatore (India)

    Pros

    Learnt a lot from the Insurance domain perspective.

    Cons

    Sometimes the project might need the analysts to extend the working hours.

    Advice to ManagementAdvice

    NA

    Recommends
    Neutral Outlook
    Approves of CEO
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