Liberty Mutual Insurance
3.2 of 5 996 reviews
www.libertymutualgroup.com Boston, MA 5000+ Employees

996 Employee Reviews (View Most Recent)

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1 person found this helpful  

Not enough time in the day

Disability Claims Case Manager (Current Employee)

ProsGood pay, good vacation/time off, good benefits. Well-developed training program

ConsThere is a constant lack of staffing. People resign all too often and they don't hire people quickly enough. We are held to daily, weekly and monthly metrics that are all but impossible to meet with our current caseloads. Management states they are understanding of the situation, but from what I can see, it's business as usual for them and all the employees are expected to be near-perfect with ever-increasing caseloads. Micromanagement is an issue, for me at least, and I feel as if I can't ever do well enough or finish goals quickly enough. I've been working 45-50 hour weeks, and that really drags you down after a while (especially when the extra effort isn't recognized because it doesn't fall into one of the metrics that management cares so much about). I'll admit- this is a starter job for me, and unfortunately, I don't know how long I'll continue to put up with it.

Advice to Senior ManagementHire enough people. Then, make adjustments so that those people stick around.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
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    • Disapproves of CEO

    1 person found this helpful  

    Indiana insurance

    Commercial U (Current Employee)
    Indianapolis, IN

    I have been working at Liberty Mutual Insurance full-time for more than 3 years


    Pros: have a job but not sure day to day Cons: don't know for how long No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Disorganized

    Manager (Former Employee)

    I worked at Liberty Mutual Insurance full-time


    Pros: Fair pay. Hours were good. Managment ok Cons: Disorganized. Lots of reorg and turnover No, I would not recommend this company to a friend More
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