Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com
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There are newer employer reviews for Liberty Mutual Insurance

2 people found this helpful  

Customer service rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Phoenix, AZ
Former Employee - Customer Service Representative in Phoenix, AZ

I worked at Liberty Mutual Insurance full-time for more than a year

Pros

They have a Decent Pay, great coworkers, great lunch venders, own desk, have the option to earn or pay for casual dress

Cons

Horrible Work/life balance, shitty schedule for new employees with late evenings and mandatory Saturdays, managers, customers

Neutral Outlook
No opinion of CEO

1084 Other Employee Reviews for Liberty Mutual Insurance (View Most Recent)

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  1.  

    Management made it a bad experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Uniondale, NY
    Former Employee - Customer Service in Uniondale, NY

    I worked at Liberty Mutual Insurance part-time for more than 5 years

    Pros

    Convenient cafeteria located in the same building

    Cons

    Not compensated properly for the amount of work put in.

    Advice to ManagementAdvice

    Get off your power trip and listen to your employees' concerns.

  2. 2 people found this helpful  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Richmond, VA
    Former Employee - Sales Representative in Richmond, VA

    I worked at Liberty Mutual Insurance full-time for more than a year

    Pros

    Flexible and fun environment. They accept individuals looking for a career in sales. Good training program. Decent base salary. Nice way to get your foot in the sales door. About a 6 month intro period then high sales results are expected.

    Cons

    High turnover rate. Tend to change the commission structure so it can be hard to tell exactly where you fall. Does appear to be some unfairness between management and staff. Some offices hold mandatory call nights with very limited notification and you must stay.

    Advice to ManagementAdvice

    Don't allow discrepancies between sales associates. Some are allowed to get away with sneaky sales tactics and never get audited while others are held to the opposite standard. There should be fairness for all and customers who check in to detail may notice items they are paying for that they do not want (renter's policies)

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Liberty Mutual Insurance

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