Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com
There are newer employer reviews for Liberty Mutual Insurance

6 people found this helpful  

Sales Representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Representative in Lexington, KY
Current Employee - Sales Representative in Lexington, KY

I have been working at Liberty Mutual Insurance full-time (more than 3 years)

Pros

The training at Liberty Mutual is great. You can come in and know nothing about insurance and after their initial training you will have a pretty good understanding of what you are talking about. Of course you will continue to learn on the job as you grow in your career. You can make a very good living at this job when your rates in your area are good but when the people in Boston start to jack your rates up the job gets much harder. Your commissions are uncapped and you can make as much money as the policies you sell will allow you to.

Cons

You are at the mercy of the management team in Boston when it comes to rates. You have no control over the rate increases you take and when you take 15-20% in a year your customers become pretty upset. You constantly take calls about rate that you take on renewal policies. There isn't much room to advance within the company unless you are willing to relocate.

Recommends
Positive Outlook
Approves of CEO

1196 Other Employee Reviews for Liberty Mutual Insurance (View Most Recent)

Sort: Rating Date
  1.  

    Stressful Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fairfield, OH
    Former Employee - Anonymous Employee in Fairfield, OH

    I worked at Liberty Mutual Insurance full-time (more than an year)

    Pros

    Compensation and benefits, opportunity for OT

    Cons

    Very heavy workload, high rate of turnover, low employee morale

    Doesn't Recommend
    No opinion of CEO
  2.  

    Senior Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Phoenix, AZ
    Current Employee - Senior Customer Service Representative in Phoenix, AZ

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Accrue vacation time from day one.
    Free popcorn on occasion.
    Bravo Awards if you get a good manager they will reward you when you do well.

    Cons

    Factory/production mentality.
    Not just meeting, but exceeding metrics every single day or you will hear about it every, single day.
    High stress, fast-paced typical corporate America.

    Advice to ManagementAdvice

    You can continuously make metrics harder to meet, and continue to see people walk out the door.
    The only person who really gets punished is the policyholder. I have seen rates significantly increase for more policyholders with no claims or violations, who pay their bills on time and that have been with the company for years, and they leave because of it. If I ran a business these would be the people I would want to keep.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Liberty Mutual Insurance

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