There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

Good Company

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Representative in Orlando, FL
Former Employee - Sales Representative in Orlando, FL
Recommends
Approves of CEO

Pros

Cared about their employees. Great benefits.

Cons

Limited from a sales product perspective.

Advice to Management

Less micro management.

Other Employee Reviews for Liberty Mutual Insurance

  1. Good but Confusing Company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Disapproves of CEO

    Pros

    stable, good benefits, growing, teamwork, different offices

    Cons

    constantly changing there workflow and it just doesnt work

    Advice to Management

    need to listen to their employees


  2. Performance should be based solely on metrics.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Castle, PA
    Current Employee - Customer Service Representative in New Castle, PA
    Doesn't Recommend
    Approves of CEO

    Pros

    Fair compensation and decent benefits.

    Cons

    Performance scores done by quality assurance associates are too subjective and yet make up a large portion of overall performance ratings.Associates are often not seasoned reps and are biased due to insufficient concrete training.Unfair negative scores on csr evals are non-negotiable regardless of what management ascertains. Holding on to this job is most of the battle.

    Advice to Management

    QA reps should have much more experience and time at the job they are evaluating. Qa reps should be trained as an adjunct to their job, in communication and interpersonal skills, which hopefully would include a course in objectivity.


There are newer employer reviews for Liberty Mutual Insurance
There are newer employer reviews for Liberty Mutual Insurance

See Most Recent

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