Life Time Fitness

  www.lifetimefitness.com
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3 people found this helpful  

Not what it appears to be.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Department Head  in  Minneapolis, MN
Current Employee - Sales Department Head in Minneapolis, MN

Pros

Overall a good presentation to new members. The clubs appear clean and employees care about the members. Up until they get tired of the constant meetings, conference calls and indoctrination. If you don't drink the kool aid and fall in step you will be forced out.

Cons

Promise you commission and retention pay. You will never see a dime of retention pay. The levels are unobtainable for most clubs. Say good by to your identity and family. The company talks the talk but doesn't walk the walk. Being poor, working all the time, being forced to pay for another 90 day challenge, submit to blood tests (My Health Score) and never see your friends and family again is not a "Healthy Way of Life"

Advice to ManagementAdvice

The company if full of yes men. Stop it! You can never get better when you surround people who always agree with you. Why did I have to write this on a website instead of being able to talk with someone in house? Because There is no vehicle or opportunity to discuss how we can get better. Management and especially executive management is to far removed from the actual employees and Members. They have no idea hat is really going on.

i was instructed that they we are going to do some things so the executives and regional managers will receive their bonus pay for the quarter. Instead of paying me for retention we now let the Member cancel and then offer them reduced monthly dues, free training etc if they reinstate their membership. I was told I had to take one for the team! Why not make them the same offer when they come in to cancel? Because if we did then the sales people would hit their bonuses. If we let the member leave, we real them back in 30-90 days. Great! So not only did I lose my retention bonus but I am at risk for them leaving again and hitting me a second time. Normally a member has 30 days to reinstate. After that i get paid for them to rejoin. At least that's what it says in my pay plan. Instead I get no commission from the reinstate and get penalized because they left. Genius plan!

The company wants employees and members to submit to a blood test. it's called My Health Score. The trainers are obviously not familiar or havent been trained on HIPAA laws. The members medical information is discussed with everyone and within ear shot of other members. There is no secure place to store the member's results. You can easily find the scores and test results in drawers or with a trainer on a clipboard or in the car. Did an attorney even review this process? I had a trainer come up to m and tell me I really should do training because my test abnormal. It wasn't the trainer I took the test with!

The company isn't interested in hiring or retaining the best and brightest. Look around. You'll be hard pressed to find a Manager over 35. They are far and few between. The company prefers young and impressionable 20 somethings that have never run a business, had any type of secondary education or any relatable experience. If you are currently working a part time job at a fast food restaurant, going to an online college or a budding rap mogul. Then Life Time Fitness has a Management position for you. The Managers all talk a big game but when you ask them to show you how to do thy are lost. Members dont even take them seriously. It's not just one club...it's an epidemic.

The company need to be re-organized. Get rid of all the middle managers. Reduce the processes and redundancy. The daily huddles are a waste of time and the ridiculous promotions. We don't have to sell on price. Value attracts and retains members. How many of those zero zero members are still with us from January? Yup, and we do it every year. Why does such a great company have 300% employee turnover? Its staggering all the money the company pays on training and hiring. Wall street is watching and they aren't stupid. When a couple comes in to join. They must show proof of marriage or joint financial obligations in the form of a checking account, marriage license, joint mortgage. Really? "Sure I see you have four kids together and that you have the same address but you'll need to leave here and go get documentation if you want a couple or family membership." Customer friendly! Instead they are put on two separate memberships and Wall street thinks we have two memberships but in reality it should be one. Guess what happens when the cancel? Yup! We lose two instead of one. Investors should really audit the clubs.

I loved Life Time Fitness. I was a kool aid drinking, card carrying employee. But the mandatory unpaid meetings, weak and inconstant leadership drove to write this. I feel guilty for doing so but the company has no forum or way communicating these things. Well, I guess you could talk to your manager but then you would be looking for a new job the next day.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Life Time Fitness

  1.  

    Great place to workout ... terrible company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chanhassen, MN
    Former Employee - Anonymous Employee in Chanhassen, MN

    Pros

    You get a free membership

    Cons

    They promote managers based on revenue generated ... not people management skills. The corporate employees running the business are disconnected from the clubs and don't understand the relationships that are built between the club employees and the paying members. It comes from the top down

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Potential to be an awesome place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Office  in  Chanhassen, MN
    Current Employee - Corporate Office in Chanhassen, MN

    Pros

    Free membership, low formality culture at corporate office, fun people (most of the time). Great place to get a ton of experience because they run a LEAN team. Fast paced culture means you'll never get bored. Great place to learn as much as you want about your personal health and fitness with tons of great and knowledgeable people!

    Cons

    No work/life balance or respect for employees. When you meet a goal, all they expect is more. It never seems to be good enough. Feels like a "boys club" a lot of the time with senior management... you really feel the glass ceiling here.

    I feel like i'm always connected to work- at home I feel like i have to check my email at all hours in case a senior leader needs something. At times it feels like i'm working with jr-high age people. If you don't like profanity, you may get easily offended.

    Advice to ManagementAdvice

    Please value your employees. We know members are #1, but if employees aren't valued, we can't make it the best experience for our members. Employees are NOT just at your disposal. It does matter when we lose employees because of turnover costs.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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