There are newer employer reviews for LifeLock

1 person found this helpful  

decent job, good company ideals, but poorly run

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Member Services Agent  in  Tempe, AZ
Former Employee - Member Services Agent in Tempe, AZ

I worked at LifeLock

Pros

fantastic benefits. before they were free 100%. now you have to pay, but theyre still great compared to the market.

Relaxed environment. nice people. You get to help people actually. Really enjoyed my time there Would love to be in the corporate sales side of the company.

Cons

using software that cannot consistently run well. constantly DOWN.

management is too fickle and worried about hurting peoples feelings. and the company comes out with these great ideas but never tests them well enough before releasing them to the public to only find out from the public that it isnt working correctly and needs to be fixed in a rush.

They didn't required agents to up sell anything for like the first 4 years of the business. then once they had new products they only wanted agents to "educate " members on our new services and plenty of them refused to do so without being held accountable. It was really for some people because some managers did require it while others just lightly encouraged their agents to help the company actually make a profit.
 SO basically no motivation to sell. Sure, there were contests and prizes and bonuses, but in the end it comes down to commission. Isn't that how a sales position works?

lastly, if you want to get into management, here is the secret to doing so. It's quite simple. doing this will mean you can avoid an entry level position on the phones and move straight into management without knowing much about the company and their products........Go work at Charles Schwab for a year or two. Then you are pretty much guaranteed a position as a manager or even a director.

Advice to ManagementAdvice

Agree with the poster below. quite picking favorites....or at least quit showing it sooooo easily. also, when you want to make a change, research it a little better first, think about how people will respond, make a decision and stick to it. Looks really weak when you go back on so many things because employees complained because "i didn't sign up for a sales job". or " QA is too hard...."
waaaa.

Lastly, the QA department is ridiculous. shorten the amount of calls that are to be monitored per month and get rid of half the QA agents. save some money.

Recommends
No opinion of CEO

30 Other Employee Reviews for LifeLock (View Most Recent)

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  1. 1 person found this helpful  

    Senior Leadership Clueless, Employees are Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at LifeLock

    Pros

    Pay and benefits are competitive

    Cons

    Senior leadership is not trustworthy, lack of accountability and communication

    Advice to ManagementAdvice

    Listen and act at a high level to employee surveys

    Disapproves of CEO
  2. 2 people found this helpful  

    LifeLock- a great startup, with room for growth- but also improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Corp HQ Staff Member  in  Tempe, AZ
    Current Employee - Corp HQ Staff Member in Tempe, AZ

    I have been working at LifeLock

    Pros

    Although LifeLock's benefits and pay structure have become less competitive than they were when the company was in its infancy, they are still better than typical. Work-Life balance is very positive. LifeLock is a positive place to work because its services are making a real difference for consumers and actually chipping away at the universe of identity fraud- thus reducing business and consumer costs in the long-term.

    Cons

    Work environment is a bit noisy and distracting (even at corp, not just call center), however efforts to improve this seen to be progressing. Some mid-level managers (and some VP's) are not true people-leaders therefore they shouldn't be in leadership positions; but senior management (including CEO) are top notch.

    Advice to ManagementAdvice

    The company would benefit from re-organizing/re-structuring some of it's mid-level managers who aren't good communicators or leaders to positions where they can contribute in their style. Some of them have had their roles outgrow them, yet are still in the same roles trying to lead people they never speak to and are more qualified than they are. Company would also benefit from investing more in additional staff members in the business units that are stretched thin and under-staffed.

    Recommends
    Approves of CEO
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