LifeLock

  www.lifelock.com
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26 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

1 person found this helpful  

decent job, good company ideals, but poorly run

Member Services Agent (Former Employee) Tempe, AZ

Prosfantastic benefits. before they were free 100%. now you have to pay, but theyre still great compared to the market.

Relaxed environment. nice people. You get to help people actually. Really enjoyed my time there Would love to be in the corporate sales side of the company.

Consusing software that cannot consistently run well. constantly DOWN.

management is too fickle and worried about hurting peoples feelings. and the company comes out with these great ideas but never tests them well enough before releasing them to the public to only find out from the public that it isnt working correctly and needs to be fixed in a rush.

They didn't required agents to up sell anything for like the first 4 years of the business. then once they had new products they only wanted agents to "educate " members on our new services and plenty of them refused to do so without being held accountable. It was really for some people because some managers did require it while others just lightly encouraged their agents to help the company actually make a profit.
 SO basically no motivation to sell. Sure, there were contests and prizes and bonuses, but in the end it comes down to commission. Isn't that how a sales position works?

lastly, if you want to get into management, here is the secret to doing so. It's quite simple. doing this will mean you can avoid an entry level position on the phones and move straight into management without knowing much about the company and their products........Go work at Charles Schwab for a year or two. Then you are pretty much guaranteed a position as a manager or even a director.

Advice to Senior ManagementAgree with the poster below. quite picking favorites....or at least quit showing it sooooo easily. also, when you want to make a change, research it a little better first, think about how people will respond, make a decision and stick to it. Looks really weak when you go back on so many things because employees complained because "i didn't sign up for a sales job". or " QA is too hard...."
waaaa.

Lastly, the QA department is ridiculous. shorten the amount of calls that are to be monitored per month and get rid of half the QA agents. save some money.

Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Senior Leadership Clueless, Employees are Great

    Anonymous Employee (Current Employee) Tempe, AZ

    I have been working at LifeLock


    Pros: Pay and benefits are competitive Cons: Senior leadership is not trustworthy, lack of accountability and communication Advice to Senior Management: Listen and act at a high level to employee surveys More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    LifeLock- a great startup, with room for growth- but also improvement

    Corp HQ Staff Member (Current Employee) Tempe, AZ

    I have been working at LifeLock


    Pros: Although LifeLock's benefits and pay structure have become less competitive than they were when the company was in its infancy, they are still better than… Cons: Work environment is a bit noisy and distracting (even at corp, not just call center), however efforts to improve this seen to be progressing. … Advice to Senior Management: The company would benefit from re-organizing/re-structuring some of it's mid-level managers who aren't good communicators or leaders to positions where they can contribute in their… Yes, I would recommend this company to a friend More
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