There are newer employer reviews for LiveOps

3 people found this helpful  

unfair compliance events

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Independent Agent in Allentown, PA
Current Employee - Independent Agent in Allentown, PA

I have been working at LiveOps

Pros

you make your own schedule

Cons

1.CALL VOLUME (if they chose to route calls to you ) is UNPREDICTABLE and if you "commit" you self to a schedule you have to sit there for however long you "thought" you were going to be getting calls. Once I sat for 5 hours received 3 calls at 7-10minutes each (because they write you up/flag your calls give you compliance events for long call handling time) mind you you get paid based on talk time 0.25 per minute. you can imagine my disappointment, but some days I can work the same amount of time and make $40-$50.
2. UNFAIR COMPLIANCE EVENTS for call handling time even if you make the sale
3.NO SUPPORT noone knows anything and they swear up and down that their system is flawless even if the call routes you a call with an agent already on the line. you can get a compliance event for that!

Advice to ManagementAdvice

provide support and incentives for your workers because they make you a lot of money and they are the ones on the front lines keeping the customer and the clients happy. I think the reason why you set up the company as "independent contractors is because you treat your workers like crap and you have high turn over and your dodging unemployment insurance.

Doesn't Recommend
Disapproves of CEO

219 Other Employee Reviews for LiveOps (View Most Recent)

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  1. 5 people found this helpful  

    Could be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA

    I worked at LiveOps

    Pros

    Work from home
    Flexible schedule

    Decent coworkers

    Cons

    Pay average to market
    Executive management poor

    No opinion of CEO
  2. 2 people found this helpful  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at LiveOps

    Pros

    Ability to work from home (for now).

    Cons

    Lack of direction and leadership

    Advice to ManagementAdvice

    Time to figure it out.

    Doesn't Recommend
    No opinion of CEO
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