LiveOps
2.8 of 5 147 reviews
www.liveops.com Santa Clara, CA 150 to 499 Employees

147 Employee Reviews (View Most Recent)

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2 people found this helpful  

FLEXIBLE EXTRA INCOME

Customer Service Representative (Current Employee)
Pittsburgh, PA

ProsI like the fact that I can jump on the phone and make a few extra dollars.
This is Independent contract work people need to know this is their own business... you need to make it work for you.
Your are not going to get raises or promotions you are your boss.
Follow the scripts and you will succeed.
Live ops needs to monitor they are the top you need to perform to customer standards that is anywhere.
Make sure you know what you are doing before you take calls.
I had heart surgery and had to take off more than 45 days and was able to come back. Just communicate to them VERY HAPPY ABOUT THAT!!!!

ConsNot much wiggle room for being new. You need to be familiar before you start if you do not do well you will be pulled out of a program.
Better model for training listening to calls from top agents. Or calls generated by Management.
More positive feedback not just negative.
No news is good news... DOES NOT WORK....

Advice to Senior ManagementAdd quality training calls to Podcasts... so we can listen to up sells and special offers.
Allow some information sharing.

Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    • Disapproves of CEO

    2 people found this helpful  

    unfair compliance events

    Independent Agent (Current Employee)
    Allentown, PA

    I have been working at LiveOps


    Pros: you make your own schedule Cons: 1.CALL VOLUME (if they chose to route calls to you ) is UNPREDICTABLE and if you "commit" you self to a schedule you have to… Advice to Senior Management: provide support and incentives for your workers because they make you a lot of money and they are the ones on the front lines keeping… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    5 people found this helpful  

    Engineering department is hazardous; many key people leaving the company

    New Chief Executive Officer and Executive Staff Bring Many New Problems (Former Employee)
    Santa Clara, CA

    I worked at LiveOps


    Pros: - good work-from-home policy - salaries are becoming competitive (but aren't quite there yet) - decent matching 401(k)… Cons: - work/life balance is very difficult to maintain - 50-60+ hour work weeks are fairly common; some all-nighters are expected - 2011 budget cuts have caused management… Advice to Senior Management: Be clear and concise about your goals for the company and make them known to your employees. Stop committing new products and new features… No, I would not recommend this company to a friend More
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