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Helpful (7)

Chaotic at best

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - ASR in Santa Clara, CA
Former Employee - ASR in Santa Clara, CA

I worked at LiveOps full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Flexible work schedule
Ability to work independently and as part of a team
Ability to use creative talents
Ability to work from remote office

Cons

Changes implemented before thinking process through
Often micromanaged by people that don't understand the program or what's needed to make the program work
Lack of strong leadership
Lack of communication between departments
Inconsistent processes between programs
No work/life balance

Advice to Management

Lose the clique mentality. Just because someone is your buddy, does not mean that they are the right person for the job. Hire people and keep people because they get the job done. Improve communication between departments and within departments.

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  1. Helpful (2)

    Great Work at Home Opportunity

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Santa Clara, CA
    Current Employee - Sales Specialist in Santa Clara, CA

    I have been working at LiveOps

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I've been working for live ops for almost 2 years now and I love the flexibility, support, and pay structure.

    Cons

    The program I work sometimes has many repeat callers which makes it difficult to improve on sales and meet metrics.

    Advice to Management

    Read forums and listen to agents concerns. It's important to understand what the struggles are and find ways to improve.

  2. Helpful (3)

    FLEXIBLE EXTRA INCOME

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at LiveOps

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    I like the fact that I can jump on the phone and make a few extra dollars.
    This is Independent contract work people need to know this is their own business... you need to make it work for you.
    Your are not going to get raises or promotions you are your boss.
    Follow the scripts and you will succeed.
    Live ops needs to monitor they are the top you need to perform to customer standards that is anywhere.
    Make sure you know what you are doing before you take calls.
    I had heart surgery and had to take off more than 45 days and was able to come back. Just communicate to them VERY HAPPY ABOUT THAT!!!!

    Cons

    Not much wiggle room for being new. You need to be familiar before you start if you do not do well you will be pulled out of a program.
    Better model for training listening to calls from top agents. Or calls generated by Management.
    More positive feedback not just negative.
    No news is good news... DOES NOT WORK....

    Advice to Management

    Add quality training calls to Podcasts... so we can listen to up sells and special offers.
    Allow some information sharing.

There are newer employer reviews for LiveOps
There are newer employer reviews for LiveOps

See Most Recent

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