There are newer employer reviews for LiveOps

 

Live OPs Needs to Listen to Concerns

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative in Tampa, FL
Current Employee - Customer Service Representative in Tampa, FL

I have been working at LiveOps

Pros

Flexible schedules, schedule your own hours as you are not a employee.

Cons

Paid per call. On slow days may wait 1/2 hour or more for a call. When system has glitches, unable to get satisfactory response. Must have a very hard shell as 99% of calls are screamers berating you for charges they feel they shouldn't have to pay. Reps give customers incorrect info just to get off the call faster which means if you get that person next time, you'll get an earful.

Advice to ManagementAdvice

Take into account the types of calls & reasons a call may be lengthy. They can't all be 5 minutes if good customer service is the goal. Maybe it's just about the numbers.

218 Other Employee Reviews for LiveOps (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Work for the same money, less hours and a better quality of life in San Francisco.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager in Santa Clara, CA
    Former Employee - Account Manager in Santa Clara, CA

    I worked at LiveOps

    Pros

    You are Workaholic and you think that you will get rich from yet another Start up. Their product is decent but their Professional Services team is overworked and under appreciated. Maybe another area of the organization would be a better fit.

    Cons

    Too many work hours per week
    Poor Director-level management
    Very big egos to contend with
    Ridiculous commute from San Francisco

    Advice to ManagementAdvice

    None. They get paid the big bucks to figure it out.

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    Great place to work in general, but engineering can frequently be a nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Application Engineer in Santa Clara, CA
    Current Employee - Application Engineer in Santa Clara, CA

    I have been working at LiveOps

    Pros

    Flexible hours, a great benefits package, an excellent work-from-home policy, and interesting and fun colleagues make LiveOps an engineer's dream company. Also, salaries seem on the higher end for comparable work.

    The core business is an exciting telephony platform, but the business mechanisms that make money off of it leave much to be desired.

    Cons

    LiveOps uses outdated technology that tends to break frequently. Despite general schedule flexibility, expect to work long nights and early mornings a few times every month. Management feedback is rare regarding professional performance, and although management is approachable, they often don't know where anyone stands, either.

    Advice to ManagementAdvice

    Fix the underlying platform technology problems, rather than bandaging them up.

    Recommends
    No opinion of CEO
There are newer employer reviews for LiveOps

Work at LiveOps? Share Your Experiences

LiveOps

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.