227 Employee Reviews (View Most Recent)

Sort: Rating Date

1 person found this helpful  

Perfect Job for a College Girl!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Call Center Agent  in  Vicksburg, MS
Former Employee - Call Center Agent in Vicksburg, MS

I worked at LiveOps as a contractor for less than a year

Pros

Flexible schedule, pretty good pay depending on what you put in, and a great chat center to interact with other agents

Cons

Low call volume some days, you have to take many calls and get incentives to see a good pay, and they don't contract with contractors in certain areas such as where I live (MA)

Advice to ManagementAdvice

Keep doing the great work and creating income opportunities for independent contractors

Recommends
Positive Outlook
Approves of CEO

Other Reviews for LiveOps

  1. 8 people found this helpful  

    Unethical churning of human beings, poor treatment by Liveops

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    flexibility of hours, no more than that

    Cons

    terminated suddenly, no excuse given except for vague reference to a phone call. They charged me with "upselling", when their was only ONE product to be offered. They did not need a real reason to terminate, they fabricated a reason. I asked for redress or an explanation, none was given. I have worked as an agent and manager in the insurance industry for almost two decades. NEVER have I been treated so disrespectfully than by liveops....RUN, don't walk away from this company

    Advice to ManagementAdvice

    Know this: I will spend a considerable amount of time criticizing your unethical treatment of agent contractors....You are detestable and despicable in your treatment of agents that have excellent metrics.......You haven't heard the last of me............

  2. 2 people found this helpful  

    In some instances, this job is like a telemarketing job that with incoming calls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telemarketer- LiveOps Calls Us Operator Agents  in  Phoenix, AZ
    Current Employee - Telemarketer- LiveOps Calls Us Operator Agents in Phoenix, AZ

    I have been working at LiveOps full-time for less than a year

    Pros

    I will give an example of what working here is like. Think of all those nifty products that are sold on TV at 1 or 2 am. You call the 1-800 number and you get a LiveOps operator. You order product, and you want to hang up, that is when the magic starts, You are scripted to read and up sell to the customer at least another 5 offers before you can place the order or the customer threatens to hand up, and you are monitored on your call time you can not go over, because you are being paid a whole quarter per minute! Yes that's right a quarter per talk time only....example you work an eight hour shift, and in 8 hours you get 60 minutes total, if you are lucky of talk time you get paid a quarter x 60 = $15 for an 8 hour shift!!!! And don't forget you are supposedly self employed, so you gotta pay your own taxes. Oh and just try to make the conversation with the customer long you will get called out on that too, How this place stays in business is really beyond me. Oh yeah let's not forget the extra $1 you get if you are lucky enough to do an up sell after making the customer listen to 10 offers after they placed the order and they do it just to get off the phone.....Now I can afford that porshe I've been saving up for!

    Cons

    Refer to the above!!!!!!!!!!!!!!!!!!!!!! The pros and cons are the same there are no pros, People will say oh at least you don't have to drive to your job...that is good Because in this case if you did had to drive to LiveOps could not afford to on LiveOps quarter per minute

    Advice to ManagementAdvice

    Management is set up the way they are because they claim that we are self employed people!
    That is why they are rude and not helpful...by law they can't help you, because if they did that jeopardize the fact that they say we are self employed. Do you guys get it now. They gotta walk that fine line or uncle sam will force them to pay by the hour and not get away with paying a quarter per minute

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for LiveOps.

Worked for LiveOps? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.