LiveOps

  www.liveops.com
  www.liveops.com
There are newer employer reviews for LiveOps

1 person found this helpful  

Great Start Up for new professionals

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at LiveOps full-time (more than 5 years)

Pros

Innovation, and contact center excellence

Cons

Management from Corporate office is disconnected from management that works from home. Management from home does not behave like true professionals and need to learn to coach and develop employees like the Program Specialist and CSRs. Most people that are promoted are those that are well liked not well prepared for the positions. My bad reviews are for the management at home not the management in the corporate office.

Advice to ManagementAdvice

Hold management that works at home accountable for their actions. Hold them responsible for turning true and manageable quarterly or semiannual goals.

Recommends
Positive Outlook
Approves of CEO

228 Other Employee Reviews for LiveOps (View Most Recent)

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  1. 5 people found this helpful  

    Worse Work @ Home Company Now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Work uncommitted, work from home

    Cons

    No Communication from upper management when they decide to make changes to your home base business. They terminate contracts without a warning or a reason. They have recently issued a lot of compliance events and pulled people off of their calling lines for no reason. Most of the people that were issued Compliance Events and removed from calls were agents that were with the company for many years. Great stellar agents that worked hard. LiveOps has failed to provide reasons for what has been happening for the last month. They have definitely changed for the worse. They are nitpicking on how people sound on the phone now and writing them up for no reason. They have recently hired a bunch of people to fill many of the positions of those terminated or removed from calls. I am shocked on how they are behaving and warn people this is not a stable work at home job. You can be working one day and log on the next day and find a compliance event or termination due to no fault of your own. So don't walk but RUN from this company!

    I encourage all former as well as active agents to contact their local USDOL to seek action against LiveOps for their unethical practices. They are treating Independent Contractors as employees with these "at will" terminations. In fact LiveOps is breaching the agents Independent Contract by terminating them or disciplining them without a valid cause. They won their last misclassification lawsuit a few years ago. But that was then and this is now and the things that have been going on with the company now is violating state, federal and local laws. So stand up and take action and make your voice heard!

    Advice to ManagementAdvice

    Better Communication with your agents on how they can improve their home base business. Communicate with agents instead of abruptly terminating them or preventing them from receiving calls.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Glory days are passed for the At Home Call Center (independent contractor at home agent perspective)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Agent in San Antonio, TX
    Current Employee - At Home Agent in San Antonio, TX

    I have been working at LiveOps full-time (more than 5 years)

    Pros

    None. The stress does not justify remaining contracted with Company

    Cons

    I contend that schedule roll outs are filtered favoring some agents, regardless of the agent's stats. Routing calls to the best available agent is a farce Company likes to claim, there may be technology in use that can sense when particular agents have their schedule open and when their mouse is attempting to catch a commit. The use of this technology may be used to steer agents to lines/hours the Company wants covered. This can't be proven just experienced. Seems paranoic but it's a willing risk. This company's tactics and practices when relating to its at home agents is appalling. It appears only one person is trying to keep it all together and failing terribly.

    Advice to ManagementAdvice

    For a company that once bragged about having so much money and not knowing what to do with it, I'd suggest setting up lines of communication for the at home call center agents to communicate with management not with the baby sitters put in place trained to give canned responses. Does upper management or Marty Beard even know what is going on with the staff that oversees the at home agents. Does he know there are currently several hundred if not thousands of agents having their contracts dismissed without cause, there is mass hysteria and stress placed on the agents who don't know where to turn for answers, schedules filtered or cut off, and no one in authority is available to explain what is happening, paying less and less, constant technical issues unaddressed. Yet, precious little is communicated to the at home agents, whether it's procedural changes, technical issues, even invoice issues. What is going on? The quality of the at home arm has certainly degenerated. Perhaps someone has made a huge technical mistake with the network that cannot easily be corrected, thus the mass bogus and inflated CEs (infractions). ICs are isolated and helpless and certainly underappreciated. The at home call center arm does nothing to dispel this. Being an IC does not give license to treat the agents poorly or unethically. And compelling agents to sign a contract indemnifying the company of any kind of responsibility whatsoever exemplifies this company's disdain for ICs and subtle intimidation. There is plenty of protection for the company and none for the ICs. Stop publicly bragging, suspend hiring the unsuspecting. Communicate if At home is shuttering.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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