LiveOps

  www.liveops.com
Work in HR? Unlock Free Profile

224 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Great Start Up for new professionals

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

Innovation, and contact center excellence

Cons

Management from Corporate office is disconnected from management that works from home. Management from home does not behave like true professionals and need to learn to coach and develop employees like the Program Specialist and CSRs. Most people that are promoted are those that are well liked not well prepared for the positions. My bad reviews are for the management at home not the management in the corporate office.

Advice to ManagementAdvice

Hold management that works at home accountable for their actions. Hold them responsible for turning true and manageable quarterly or semiannual goals.

Recommends
Positive Outlook
Approves of CEO

Other reviews for LiveOps

  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Success Manager  in  Tempe, AZ
    Former Employee - Customer Success Manager in Tempe, AZ

    Pros

    Great people with a lot of talent

    Cons

    Not a lot of processes or structure.

    Advice to ManagementAdvice

    Create processes and structure to retain talent.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Worse Work @ Home Company Now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work uncommitted, work from home

    Cons

    No Communication from upper management when they decide to make changes to your home base business. They terminate contracts without a warning or a reason. They have recently issued a lot of compliance events and pulled people off of their calling lines for no reason. Most of the people that were issued Compliance Events and removed from calls were agents that were with the company for many years. Great stellar agents that worked hard. LiveOps has failed to provide reasons for what has been happening for the last month. They have definitely changed for the worse. They are nitpicking on how people sound on the phone now and writing them up for no reason. They have recently hired a bunch of people to fill many of the positions of those terminated or removed from calls. I am shocked on how they are behaving and warn people this is not a stable work at home job. You can be working one day and log on the next day and find a compliance event or termination due to no fault of your own. So don't walk but RUN from this company!

    I encourage all former as well as active agents to contact their local USDOL to seek action against LiveOps for their unethical practices. They are treating Independent Contractors as employees with these "at will" terminations. In fact LiveOps is breaching the agents Independent Contract by terminating them or disciplining them without a valid cause. They won their last misclassification lawsuit a few years ago. But that was then and this is now and the things that have been going on with the company now is violating state, federal and local laws. So stand up and take action and make your voice heard!

    Advice to ManagementAdvice

    Better Communication with your agents on how they can improve their home base business. Communicate with agents instead of abruptly terminating them or preventing them from receiving calls.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for LiveOps.

Worked for LiveOps? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.