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7 people found this helpful  

LiveOps Principles do not apply to DR AM's

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Account Manager in Santa Clara, CA
Former Employee - Account Manager in Santa Clara, CA

I worked at LiveOps

Pros

Free food 2x week
Bring your dog to work
Bar on the second floor with kegs
There are fun people to work with here and there.

Cons

High pressure for DR team
No pushback on client requests that are out of scope
Significant unprofessional behavior amongst the team

Advice to ManagementAdvice

There is nothing that hasn't already been communicated to leadership at either all-hands meetings, exit interviews or other venues. Overall, its a great place to have on your resume, but a horrible experience to get there.

Doesn't Recommend
Disapproves of CEO

219 Other Employee Reviews for LiveOps (View Most Recent)

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  1. 1 person found this helpful  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Contractor in Lynchburg, VA
    Current Employee - Contractor in Lynchburg, VA

    I have been working at LiveOps

    Pros

    You don't go to work, when you wake up your at work. You don't need to budget for fuel or clothing, you can work in your PJs.

    Cons

    Working from home is great, if it pays, Live ops doesn't pay. You will likely do it for years before you can get to a level that makes it worthwhile. Most likely, you will sit and stare at the monitor, and get nothing for it. When you are available for work eight hours but only get paid for three or four hours...well you do the math. Then of course, getting eight hours a day is next to impossible.

    It appears that all it is, is a system where a company can have vast resources of available people, but the company has virtually no risk, and almost no expense, for the resource. Employment as a contractor has all the negative aspects of any other job and none of the benefits.

    Advice to ManagementAdvice

    You have a good thing going, but law suits and states refusing you to operate in that state will continue if you can't do something about making the pay equitable.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Communication.. they lack Big Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at LiveOps

    Pros

    You get to choose your hours/days... kinda.. more about this in "cons"

    Cons

    They are vultures when it comes to picking blocks to work. More agents than blocks. Hard to get more then just a few per day.

    They penalize you for computer problems, eventho, there are hundreds of other agents experiencing the exact same problems. They take "lines" away from you, with no notice, and unless you ask, not explanation. When you do ask, you are "punished" further, with more lines being removed and less calls routed your way.

    You sit, waiting to take calls ( you are only paid for "talk time") and wait, and wait... few if any come your way. When you send them a pb (email) they don't answer, or use one of their generic response, which will have nothing to do with your question.

    As several previous folks posted liveops needs to: 1) learn how to treat people 2) communicate 2a) do it honestly, 3) use common sense, 4) be professional, just to name a few.

    They keep hiring, after all, it cost them nothing... you pay for everything. So many on the phones, takes calls away from the seasoned agent being able to take calls.. which is what generates the money.

    Advice to ManagementAdvice

    Stop being afraid... give a direct answer to a direct question. Stop with the canned answers already.

    Doesn't Recommend
    Disapproves of CEO
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