Pros

1) Excellent product, globally leading products, Harmony Remote. 2) Software team is developing brand new application. After the outside crisis it should be in a good position for growth. 3) Management is trying to develop and grow people. Training investment. 4) Scrum process 5) Excellent General Manager 6) People are generally very good and competent 7) Relatively solid and creative working relationship 8) Innovative 9) Good investment in usability and consumer research

Cons

1) Too much top-down approach to schedules and planning 2) The mgmt. (both Mississauga and Fremont) is disconnected often from realistic goals - often the wish list 3) Product management (director level) in New York very disconnected and extremely poor in doing things. A lot of bad decision and incompetent work from them. Vendor management non-existent. A lot of grandstanding without results. A lot of money spent with very small results 4) Software product mgmt. extremely bad, minding the things they don't understand and does not complete their own job (example major rewrite of stories done by someone else) . The new PM hopefully influence change. 4) Meeting quality within projected timeline is not realistic 5) Product /hardware team has a lot of organizational and execution challenges 6) Expectations are sometimes too high and unrealistic 7) Longer hours for someone 8) Support team business model broken (too costly)

Advice to Senior Management

1) The layoff was too deep, sooner rather than later you need additional good people
2) Software Product management is a lot of talk, with negative results not even zero results. Top down needs to be changed, starting from New York's director below to the more experienced PM.
3) You need to bring additional engineering talent
4) Hardware side has execution challenges. Main delivery challenges are there.
5) Right type of investment and help from Fremont is needed but additional creative freedom would be helpful
6) Get realistic plan and closely monitor real not presented to mgmt. progress
7) Be aggressive with the market push
8) More real innovations
9) Develop sound support business model