Lovesac

  www.lovesac.com
Work in HR? Unlock Free Profile

47 Employee Reviews (View Most Recent)

Sort: Rating Date

 

A unique retail experience that changed my life...and my views on furniture.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager  in  Pittsburgh, PA
Former Employee - Manager in Pittsburgh, PA

Pros

I will never forget my time at Lovesac. It was such a unique company to be apart of for 2 years. I had many opportunities to collaborate business plans and ideas with the CEO, founder, and HQ team--they even gave me their personal cell phone numbers! Lovesac intrigued me from my first interview. Each employee (part-time up the ladder to the director of retail stores) was so passionate about the company. I worked for 4 other big retailers before my time at Lovesac--however, Lovesac changed every negative opinion I previously had about retail management. The founder, CEO, and HQ team gave me the opportunity to manage my stores with "common sense and good taste" among many other unique core values and company best practices. I never felt micro-managed and I was never overwhelmed with unnecessary "busy work" projects. My colleagues were all dedicated and hard working go-getters that inspired me to become better. Every market manager and manger was an entrepreneur. Lovesac is a team of extremely talented, driven, and passionate employees. The product...well, stop into any Lovesac store and I'm sure one of the above mentioned employees will demonstrate it much better than my words could explain. Trust me...it's amazing and comfy!

Cons

With such an amazing product...rapid growth is inevitable. The con in that situation is that it could lead to a disconnect between the upper-management and retail management on the front lines of the business. However, Lovesac has an amazing CEO and founder who are extremely involved in every aspect of their business and I honestly doubt they would permit that to happen.

Advice to ManagementAdvice

As you grow, continue to talk frequently to your colleagues in other locations and reach out to everyone from seasonal employees to regional directors. Remember that great business ideas are generated from all employees in a company--not just senior managers. Also, continue to lead by example everyday. One of the many things I loved about Lovesac was that the founder and CEO and HQ team came to the stores and worked on the sales floor with customers-- Keep doing that.

Recommends
Positive Outlook
Approves of CEO

Other reviews for Lovesac

  1. 1 person found this helpful  

    "We're a young company" stops being an excuse after 10+ years...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pay is decent for retail.

    If you keep your head down and sell well, they'll keep you around.

    Prove you're halfway decent at a focused job role and you'll have the opportunity to take it on.

    There are some actual really good hard working interesting people in retail and you can have a blast if you ignore the abuse by HQ.

    Cons

    HQ legitimately has no idea what is going on at the front lines. In the past, I've heard the excuse "we're a growing company, there are bound to be mistakes". This is my fifth year seeing the same mistakes over and over with no sign of improving. Company's been around since '98, first store in '01, filed for bankruptcy and restructured in '06. So, at minimum, HQ has had 7 years to figure out these problems. Things like "send customers tracking numbers".

    Every year there is a shortage of best-selling products. Corporate doesn't buy enough material to keep making the same best-selling products year-after-year, so there's always a couple of times a year where you face this problem.

    When something is discontinued or backordered because it's oversold, retail is given unbelievably short notice (a day or two most times), and bears all the brunt of customer complaints and returns as a result.

    Constantly changing, never improving approach to policy. New rules rolled out at least once a week with no notice.

    When you need a simple answer or solution from HQ, you're berated for asking or lectured on how it should have been done right the first time instead of given actual advice, answers, or options.

    No idea how to define or measure roles. An "Operations Lead" position is held accountable for inventory but their job success is measured in credit card sales.

    The solutions that HQ sees to its problems are things like "let's have another conference call!" (Store managers have to be on at least 3 calls per week).

    No joke, we just recently rolled out a new sales tracking program that takes all of the automatically generated crucial data about sales, goals, etc and replaces them all with hand-written busy work that gives you a fraction of the information you used to be able to see. Welcome to the 90s!

    There's been a lot of talk from HQ about selling this company, though we at retail haven't heard any solid details. I would be willing to bet that a lot of the outward "successes" are being overplayed and the failures underplayed in an effort to appear like its structure actually works or makes sense -- when in reality it's a company based around a genitalia pun, held together by duct tape and dreams. I give it another two years tops.

    Advice to ManagementAdvice

    You're no longer a small/young company. Put your big boy pants on and solve your own problems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    A quickly growing company that just installed a Glass ceiling and forgot to tell you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    An amazing and revolutionary product line that continues to grow and improve. The very top of the management chain is extremely helpful, inspiring, and fuels the energy that drives this company upwards. I still love and live by all of the original values Lovesac has taught me. That was back when "common sense and good taste" was our foundation to build on...

    Cons

    For the first 4 years of my Lovesac experience, I would have almost no need for this section. This was a career that required very hard work, paired with equal reward and vast opportunity for growth. The course of this year was different however, full of fumbled procedural changes, covered up with half-truths. It appears that the top of command seems to have lost sight of the failures in the bridge that connects the corporate office with its retail stores. The management that does control that bridge has become power hungry, ignorant, and stubborn to the fact that each store is placed in a unique environment. The people who used to be responsible for the communication reaching each store, and changes being implemented successfully, have turned into nothing more than criticizers and finger pointers, favoring their HQ counterparts.

    This used to be a company where one of the common motto's was "it's your fault". That meant that we succeeded and failed together. However this year has proven that the motto was changed to "it's retails fault", and the representatives at HQ are not responsible for their own mistakes. These faults instead are warped into it being retail's fault for not checking that HQ did their job correctly. It is very hard to maintain motivation for you and your staff when you go to work everyday expecting to deal with someone else's mistake, take it as your own, and handle the onslaught of a negative customer review. All without your own company watching your back.

    Advice to ManagementAdvice

    Don't decide to restructure company procedures in the middle of redeveloping your corporate office. The missed communications created by that scenario has left retail teams confused, frustrated, and drained of confidence in the company they represent. A manager should not fear to lead their team on the front lines.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Lovesac.

Worked for Lovesac? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.