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Not what it is represented...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Associate IV  in  Austin, TX
Current Employee - Customer Service Associate IV in Austin, TX

I have been working at Lowe's full-time for more than 3 years

Pros

I learned to operate a number of types of power equipment: power lift, fork lift, Star Wars for, pallet jack, motorized pallet jack, cherry picker.

I learned a lot about specific products and renovation procedures.

I learned which employees to ask for home improvement advice, and which ones NOT to ask (HINT: ask for the department "pro.")

Was paid relatively well for the area (normal retail started at $8-10/hour. I started at over $11 per hour1, and went to $13 in two years.)

It was available when I needed a non-serious job, with decent benefits.
PRO: Good health coverage for FULL TIME employees (nothing useful for part-time). Dental and Vision available. Decent vacation and sick leave. Built in HOLIDAY pay, as benefit hours.

Cons

Management varies GREATLY. Some managers are great and good leaders, others are micro-managing, condescending, and spiteful.

Favoritism runs rampant. So does fraternization.

You are not told all that your job entails at the time of hire. It changes weekly or monthly. Different managers will tell you to do conflicting and contradicting methods/activities. Then, they will NOT back you up when you get called down for doing what they told you to do.

There are MANY corporate rules and structure, most of it is NOT followed.
1. Corporate rotation (set predictable schedules for all types of employees). Most stores make up excuses not to comply.
2. Rules about when you are supposed to do "tasking" (non-customer service) parts of your job. There are prohibitions against doing them during certain hours. WARNING WILL ROGERS: some managers "write you up" if you do them during those hours, some write you up if you don't.
3. They are ALWAYS understaffed. They cut hours according to sales. So, especially on the sales floor, you are often left doing work intended for two people. And, if you cannot complete ALL of the tasks, they threaten to "write you up."
4. Favorites in a department will do the easy tasks (example: decorating), while non-favorites will do the hard tasks (carrying a pallet of 40 pound boxes up a rolling ladder to top stock).
5. Cashiers are also used as janitorial staff. You are told to clean registers, empty trash, mop 300 square foot areas of the store, clean the men's and women's bathrooms, the lunch, windows, etc.
6. Cashiers are placed in extreme weather conditions without advance warning. All Lowe's have outside registers. That means: 20 degrees to 110 degrees. They are NOT enclosed, and have only a fan or space heater for accommodation. If you are in long sleeves and long pants, and it is 106, too bad for you. If you are in jeans and a short sleeved shirt, and it is 30 degrees, "borrow a jacket."
7. As you may be able to tell, many managers "manage through write-up," instead of leading or enabling or encouraging.

Advice to ManagementAdvice

You should make sure you know what employees are actually doing with their time. You have many working hard, and many that spend all time you aren't looking on their cell phone, or in the break room. Find a system where, especially when you are short-handed, that duties are divided more evenly. You will see less burn out.....

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for Lowe's

  1.  

    Human Resource Manager in Retail Store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resource Manager At Retail Location  in  Aiken, SC
    Former Employee - Human Resource Manager At Retail Location in Aiken, SC

    I worked at Lowe's full-time for more than 5 years

    Pros

    Good people overall, you can really help make a difference if you want to and try.

    Cons

    Corporate looks at the retail line (where the revenue stream originates) as second class employees at best. They diss any inputs from anyone at that level, even store managers.
    There are always some employees who game the system to dodge work, leaving the load for others to carry.

    Advice to ManagementAdvice

    Managers need to focus on communicating with the employees better. This is the biggest obstacle to store success.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    On the verge of insanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager - Customer Service  in  Frederick, MD
    Former Employee - Department Manager - Customer Service in Frederick, MD

    I worked at Lowe's full-time for more than 5 years

    Pros

    For retail they pay higher then most. benefits are great.

    Cons

    Lack of help from Management. Lack of training unclear direction from upper management there is a follow don't lead mentality company wide

    Advice to ManagementAdvice

    Staff the stores not middle management decide what you want to do and go and stick to it some what don't sell cheaper products people want quality not just a low price

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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