Lush

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67 Employee Reviews (View Most Recent)

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4 people found this helpful  

Terrible overall, with few redeeming qualities

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Seasonal Sales Associate  in  Chicago, IL
Former Employee - Seasonal Sales Associate in Chicago, IL

Pros

The discount
The products are truly wonderful and innovative
You can dance at your job and talk to people all shift long
I met a few really nice coworkers who also hate the place now

Cons

Management in the State street store was absolutely HORRIFIC
Terrible communication from management down to seasonal staff
The Manager and Manager in Training were never on the same page about things
We were often told the wrong information
Seasonal staff were given the most unpleasant jobs/shifts but treated the worst
All of the seasonal staff were told that at least half of us would be kept onto core staff, but after the holidays were done, they fired us all with no explanation (basically, they used us to sell gifts and up sales during the busy holiday season, and got rid of us when they didn't need us anymore)
You are in no way compensated enough
The discount is not worth it, as you end up spending about half to all of it at the store anyway because it is so tempting and they do not give you enough hours (AND they send you home during your shift if it is slow)
The shifts are all over the place, and even though they say you can trade shifts, if you get three write ups, you're gone

Advice to ManagementAdvice

I really believe in the founders of Lush and Lush's products, but the store managers are absolutely clueless as to how to run a store efficiently. They do not know how to treat their employees well, and are short tempered. They also have no understanding of the necessity of having a work/life balance. The more creative and intelligent you are, the worse you are treated because you are not just a sheep taking orders.

Doesn't Recommend
Disapproves of CEO

Other reviews for Lush

  1. 2 people found this helpful  

    Great Products; Questionable Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate  in  Northbrook, IL
    Former Employee - Sales Associate in Northbrook, IL

    Pros

    Awesome products, a strong dedication to customer service and satisfaction, wonderful patrons that are really into the product, and lots of freedom to market the store in exciting, interesting ways through events, etc. planned by the store's staff.

    Cons

    Horrific management-- period. A manager that had clearly never managed a store before and could not create schedules in a timely manner nor resolve conflicts between employees. Staff not invested in the future of the store because of a lack of opportunity for career growth. Scary regional manager. And little communication from the top to inform sales associates and keyholders what sort of changes are in store for the company as a whole and store on a smaller scale.

    Advice to ManagementAdvice

    Hire competent managers. Don't push a hard sale quite so much-- it embarrasses staff and alienates potential customers. C'mon-- you'd rather have someone buy a $6 bath bomb, love it, and become a customer for life rather than buy $40 worth of product under sales pressure, experience buyers remorse, and never come back... right?

    No opinion of CEO
  2. 1 person found this helpful  

    Great company with amazing potential but needs to make some changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Memphis, TN
    Current Employee - Store Manager in Memphis, TN

    Pros

    Lush products are amazing, I can honestly stand behind the quality of the products and the ethics of the company.
    Its a great place to work if you are self motivated and confident in making your own decisions about daily business.

    Cons

    Lush is a company that you will truly want to work hard for but sadly your efforts unnoticed.
    The benefit package is not great, the pay is not bad but also not very good for all the work you will do, and there is very little chance for advancement within the company.

    Also, Lush NA is not a good representation of LUSH Ltd. as a whole.

    Advice to ManagementAdvice

    Lush needs to get NA and UK on the same page! Do away with the NA leaders and just make it one big family that all does things the way they should be done!

    Recommends
    Approves of CEO
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