There are newer employer reviews for M*Modal

1 person found this helpful  

Exploitation of American workers to advance corporate VR development. and offshoring jobs

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Medical Transcriptionist in Augusta, ME
Former Employee - Medical Transcriptionist in Augusta, ME

I worked at M*Modal part-time (more than 3 years)

Pros

In concept, companies which hire remote employees allow talented, highly trained professionals to work at home and sustain the quality of family life. The original companies absorbed by MModal offered just that work environment and ethic. Through major mergers and acquisitions MModal became a corporate leader and sacrificed the very employees who enabled them to advance, selling in 2012 for 1.1 billion to an investment arm of J.P. Morgan Chase.

Cons

Medical transcriptionists hired by MModal must work an established schedule, yet are compensated only for production. Time worked that does not actually produce a key stroke, is not compensated. Computer and internet downtime are not compensated. Company does not guarantee sufficient work to enable employee to work entire shift. A corporate decision earlier this year terminated hundreds of employees without warning to compensate for work now being done either offshore ofrby a scaled down voice recognition work force paid at approximately 50% of the transcriptionist line rate. Ironically, it was these very same terminated employees who had perfected the voice recognition systems and trained the offshore employees who replaced them. Additionally, top down management in more recent years became hostile and abusive. Rules kept changing and were inconsistently applied by middle management with little or no accountability. Indeed, the only accountability was a 24/7 accuracy rate of 99% required of the medical transcriptionist, the computation of which was never clear to the worker. It is believed when efforts to force employees to quit failed, management had no other recourse but to terminate the top tier employees.

Advice to ManagementAdvice

Consider the quality of life of the American worker, the accuracy and timeliness of medical documentation, the privacy of patient records, and the unjustified imbalance of executive salaries to just over minimum wage for an extremely talented, dedicated, and professional group of workers. The only shame is that these workers did not organize a union to protect their interests before your management sacrificed theirs.

Doesn't Recommend
Negative Outlook

76 Other Employee Reviews for M*Modal (View Most Recent)

Sort: Rating Date
  1.  

    Don't Even Bother to Apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Medical Editor/MT
    Former Employee - Master Medical Editor/MT

    I worked at M*Modal part-time (more than 5 years)

    Pros

    Even working from home is not worth it.

    Cons

    This company treats its employees like dirt in order to "delight" it's clients. They consistently show that they are unconcerned for those who keep them alive in the marketplace.

    Advice to ManagementAdvice

    Start actually reading the answers that come back in your annual poll and do something about them. Or better yet, just treat your employees as well as you treat your clients...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Worst employer ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist/Editor in Hazleton, PA
    Former Employee - Medical Transcriptionist/Editor in Hazleton, PA

    I worked at M*Modal part-time (more than 10 years)

    Pros

    There are no pros for this company!

    Cons

    Fired over the phone without notice.

    Advice to ManagementAdvice

    Show some professionalism!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for M*Modal

Work at M*Modal? Share Your Experiences

M*Modal

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.