243 Employee Reviews (View Most Recent)

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Great place to work at

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at MAXIMUS as a contractor for less than a year

Pros

Easy work and good people so far . I got some hard work in the beginning, but now it's getting better. I like to work more actually and they have lots of work to do .

Cons

nothing much as a con to report because I take the bus to work and come back on bus. That is actually a con because there is not many bus services.

Other Reviews for MAXIMUS

  1. 2 people found this helpful  

    High School Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT

    I have been working at MAXIMUS full-time for more than 3 years

    Pros

    Great people that are in the trenches with you.

    Cons

    Supervisors are nit picky, talk about people behind their backs, very unprofessional. Unable to advance if your not one of the "favorites".

    Advice to ManagementAdvice

    Revamp the Burlington VT Office and take out the high school popularity contest out of the office.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Worst W

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ES-CCR  in  Athens, TX
    Current Employee - ES-CCR in Athens, TX

    I have been working at MAXIMUS part-time for more than 3 years

    Pros

    decent pay for a small town

    Cons

    I have been working there for 3 years now. We are expected to be non-human (no mistakes). We can be receive disciplinary action because we are late going to breaks (due to doing our job) because we could not end the call on time. We are allowed to be harassed by clients, not able to disconnect the call, can only transfer to a supervisor (if the client actually gives you permission to place them on hold to transfer them). we are forced to lie to clients at times (which I never signed up for). We are constantly being given more work and new programs with no more money. The morale is horrible. On a daily basis we see co-worker's desk being packed up because they are no longer employed there (all the while the supervisor's packing the desk are laughing and having a great time). The ES agents are to adhere to a very strict schedule, meanwhile supervisors and upper mgmt are allowed as many smoke breaks as they want, coming in late at the start of their shift and late from lunch. ES agents are only allowed a 30 minute lunch, while supervisor's and upper mgmt get an hour or more. There are many times when you need a supervisor's assistance, there is not one to be found. If we use the resources available while on a call, we could potentially receive a disciplinary action due to "over use". If we actually have downtime in between calls, we not allowed to speak with a co-worker neighbor. No cells phones are allowed out unless given permission, however supervisors have their cell phones out at their desk. ES CCR agents are not allowed to have pot lucks in their pods, yet ES SEU agents are allowed to have pot lucks within their pods. It is not uncommon to overhear supervisors bad mouthing other employees. Supervisors will not go out of their way to help you with issues that have been brought to their attention. Agents are treated unfairly, not paid enough for the work we are expected to do, and raises are a joke. I truly believe that if an outside source came in and did a survey with each agent anonymously (because too many agents are afraid up speaking due to fear of losing their job) that they could get some honest feedback and maybe things could start changing for the better. Maximus needs to be featured on Undercover Boss. If I were not a single parent, I would not be working for this company, I would rather live under a bridge, but that's not an option for my child, so I suck it up and do what I have to do as a parent. It's a shame that the company I work for could care less about their employees, we are all replaceable.

    Advice to ManagementAdvice

    Get rid of the management at the Athens call center and start fresh.

    Doesn't Recommend
    Negative Outlook
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