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Stepping Stone or Just Stay Away

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Waltham, MA
Current Employee - Anonymous Employee in Waltham, MA

I have been working at Mac-Gray

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

The benefits are okay. They use PTO (personal time off) instead of vacation time, this is a major plus; offer tuition reimbursement after a year of employment, 401K with employer matching (there is a vested schedule and I think you get 100% matching after 6 years), and the Health Insurance is 80/20, although not the best insurance coverage. They are somewhat flexible with schedules, but I think it depends on the department and the person in charge.

Cons

Not really any room for advancement or professional growth. Most positions seems to be pretty much administrative, not much middle management. There is absolutely no communication in the corporate office, or between the corporate offices and the branch offices throughout the country. HR is pretty much non-existent, there are no kind of team building or corporate outings to, no real corporate culture, mostly each department does their own thing and doesn't know what the other departments do, not much acknowledgment of employees and the work they do (I don't even think the executives really know what their employees do), employees are not asked to be involved much or asked for their ideas. I don't see much job satisfaction, but some do. This is a good place to work if you don't like to be challenged, don't care about advancing your career and basically just want to go to work, do a mundane job and go home. I guess it is a good place to start to get some experience in an office and then move on to much better things. Many jobs do not translate to jobs outside of this company. Be warned, salaries start low and raises are a standard 3% with not much opportunity for much more, this company cares more about the bottom line and retaining good employees.

Advice to Management

Change the way employees are treated. Not that they are treated badly, just not acknowledged, rewarded, involved much in the company (offer a way employees can let management know what is not working well and ideas on how it can be improved). There needs to be some kind of employee corporate outing and/or team building, show employees you appreciate them (and the lame Christmas parties do not count).

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  1. Its the MacGray way or hit the highway

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Tucson, AZ
    Current Employee - Branch Manager in Tucson, AZ

    I have been working at Mac-Gray

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Its a job but don't expect too much from it.

    Cons

    Senior Management are clueless of the operation of the organization. Most are not from this industry. There is a very serious cultural rift between sales and operations. Sales tend to be college educated, well paid and whine about everything. Operations are techs who seldom become management because there is no methodology to train them. Therefore operations tend to be blue collar, poorly paid, and the whipping boys for every problem. Sales takes great satisfaction throwing Operations "under the bus". I never heard of an organization where the branch sales team is not responsible to branch managers. The internal accounting software is not user friendly to the staff who are given P&L responsibility without any input. Sales overestimates new job revenue and operations then suffers from missed targets.

    Advice to Management

    Create a training program for recruiting technicians. Bring in a consulting team to review branch salaries; what they will find is sales is grossly over paid and operations grossly under paid which is evident in the high turn over. Something is seriously wrong when senior staff who accompany an acquisition are gone within 24 months. Something is seriously wrong when the customer base that accompanies an acquisition, and has been stable for years, starts to erode immediately after MacGray takes over.


  2. Field Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician
    Former Employee - Field Technician

    I worked at Mac-Gray

    Pros

    Steady work, company provided vehicle.

    Cons

    The calls are overwhelming. Company uses used parts causing increased call load.

    Advice to Management

    Quality is important. Formal tech training would be valuable. A career path would be nice.


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