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Its the MacGray way or hit the highway

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Branch Manager in Tucson, AZ
Current Employee - Branch Manager in Tucson, AZ

I have been working at Mac-Gray

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Its a job but don't expect too much from it.

Cons

Senior Management are clueless of the operation of the organization. Most are not from this industry.
There is a very serious cultural rift between sales and operations. Sales tend to be college educated, well paid and whine about everything. Operations are techs who seldom become management because there is no methodology to train them. Therefore operations tend to be blue collar, poorly paid, and the whipping boys for every problem. Sales takes great satisfaction throwing Operations "under the bus".
I never heard of an organization where the branch sales team is not responsible to branch managers.
The internal accounting software is not user friendly to the staff who are given P&L responsibility without any input. Sales overestimates new job revenue and operations then suffers from missed targets.

Advice to Management

Create a training program for recruiting technicians.
Bring in a consulting team to review branch salaries; what they will find is sales is grossly over paid and operations grossly under paid which is evident in the high turn over.
Something is seriously wrong when senior staff who accompany an acquisition are gone within 24 months.
Something is seriously wrong when the customer base that accompanies an acquisition, and has been stable for years, starts to erode immediately after MacGray takes over.

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  1. solid company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mac-Gray full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great POS platform; solid management

    Cons

    purchased and absorbed by CSC

  2. Field Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician
    Former Employee - Field Technician

    I worked at Mac-Gray

    Pros

    Steady work, company provided vehicle.

    Cons

    The calls are overwhelming. Company uses used parts causing increased call load.

    Advice to Management

    Quality is important. Formal tech training would be valuable. A career path would be nice.

There are newer employer reviews for Mac-Gray
There are newer employer reviews for Mac-Gray

See Most Recent

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