Macy's

  www.macysinc.com
  www.macysinc.com
There are newer employer reviews for Macy's

 

Work Experience as a Brand Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Brand Specialist in Corte Madera, CA
Former Employee - Brand Specialist in Corte Madera, CA

I worked at Macy's full-time (more than an year)

Pros

Store Manager very friendly and helpful. Good Benefits

Cons

Required to spend quite a bit of time in cleaning up and re-organizing merchandise resulting in getting less time to sell

Advice to ManagementAdvice

Hire more part-time and full-time staff to put merchandise back to the racks

Doesn't Recommend
Neutral Outlook
No opinion of CEO

5288 Other Employee Reviews for Macy's (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Macy's Customer Service in Retail Services customer service, St Louis, MO .... More BAD than Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bridgeton, MO
    Current Employee - Anonymous Employee in Bridgeton, MO

    I have been working at Macy's full-time (more than an year)

    Pros

    They have a credit system that allows you the opportunities to take the day off or leave early without pay without being penalized. Plus paid time off after 6 months, and benefits after 30 days. The benefits are okay.

    Cons

    Wow, where can I start. The BAD constantly outweights the good here.

    1) They claim that the pay is competitive to other call centers, NO it is not in the least bit competitive. Don't expect to be making any money there basically. They may start you out at a rate of 10+ dollars an hour, but forget about getting a compariable raise based on performance. I think the most someone has gotten an hour for a yearly raise was 30 cents more an hour which does not even help with the cost of living rising more and more every year. They prefer to promote lower level associates with less seniority to supervisors because then they don't have to pay the more senior associates any extra. The cap for a base level associate is about $12 an hour and cap for supervisors is about $16 an hour which really poor pay given there are other call centers around in the area that start base level associates over $14 a hour to start.

    2) If you are white, forget about getting anywhere there, because YOU WILL BE A MINIORITY.

    3) Favoritism runs like a marathon through there. If your manager or a manager does not like you, forget about getting anywhere or even asking to switch a day off. Certain managers and supervisors will protect their favorites to the point of jeaporizing their own jobs even if the associate they are protecting is consistently voliating a major company policy. They also like to fire like it is a fashion trend. It'll go months without anyone being let go then the firing frenzy begins. It's like they want to put people in fear for their job. I have seen them walk out entire teams including the supervisor for accusations.

    4) If you are opinionated, this is not the job for you. This all goes back to #3. If you speak up about anything or disagree with a manager, you might as well wear a scarlet letter to work everyday.

    5) No managment enforce on customer policies, fraud, and promotion abusers. They let know you if a customer is an abuser or fraud if it is brought to their attention, but forget about any thing being done about it especially if the customer keeps coming back. They will just continue to allow the abuser and fraud to occur.

    6) The longer you are there the more responsibilty you can take on, but forget about getting any additional compension for it. They like to work you to the bone and getting nothing more for it.

    7) They recruit these managers straight out of college who have no experience, no retail experience, and not a clue.

    Advice to ManagementAdvice

    Restructure the pay scale because it is not competitve. Allow opportunities to advance with pay comparible to the responsibly that an associate can take on. Hire within instead of outsourcing managers with no experience straight out of college. Make managers and supervisors accountable for everything they do and what they do for their associates. If you know an associate is constantly violating a company policy and the manager/supervisor is aware of the situation, has done nothing about it, and possibly protecting that associate from termination, hold them accountable for all their actions even if it means walking all 3 out.

    Please start CARING MORE about your employees!!! In a few weeks, you will lose one of your best employees that would have bend over backwords for your company, but your managers would never let me get anywhere because I wasn't on any of their favorite's lists.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Low-paying Sales Associate Good Deals and Discounts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in West Dundee, IL
    Former Employee - Sales Associate in West Dundee, IL

    I worked at Macy's full-time (less than an year)

    Pros

    Good discounts and w/employee discounts, you can score some great deals. Although you have to open a Macy's Credit Card in order to make a purchase, which is not so great for those of us who like to pay cash. Sometimes the employee discount does not apply or is less on some items, like shoes or cosmetics. There are lots of incentives to motivate you to sell more and push the credit cards, and in the store where I worked, everyone was pretty cool. You can be promoted up the ranks pretty quickly if you show the ability and the desire.

    Cons

    No commission in most departments, but there is always a required sales goal. It is generally pretty easy to achieve if you are doing your job and have a pulse, but I'm sure most associates would be much more motivated by cold, hard cash.

    Advice to ManagementAdvice

    Try not to keep changing the sales concept over and over. Realizing that marketing and sales trends do change with time, ensure that training sessions are not too long and boring, and contain FOOD and COFFEE for the employees. This is essential b/c it says "you are appreciated and your time is valuable. Have a cup of coffee and be comfortable while we go over these training videos" Instead, the manager acted like the coffee we brought into the training was a HUGE distraction, when it was, in fact, keeping us AWAKE and WARM because the room was FREEZING.

    Recommends
    No opinion of CEO
There are newer employer reviews for Macy's

Work at Macy's? Share Your Experiences

Macy's

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.