Macy's

  www.macysinc.com
  www.macysinc.com
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2 people found this helpful  

Sales Assoc. in 3 Different Dept.'s

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in Annapolis, MD
Former Employee - Sales Associate in Annapolis, MD

I worked at Macy's full-time (more than an year)

Pros

I worked in men's dress furnishings for 3 months (dress shirts, ties, accessories), fine jewelry/fine watches for 8 months, and men's shoes & luggage for 1 month. The best experience of the three was men's shoes.

Why it was the best: Men's shoes & luggage is tucked in the corner in the men's section (at least it was in my local Macy's), so it is out of the way of most managers, meaning you can get on with your work largely unmolested. It also had the best pay structure. It is way easier to sell shoes than to sell fine jewelry, and men's shoes enjoyed a 2% commission on sales and I believe luggage items earned you a 3% commission. This is all in addition to the starting $9.25 hourly rate. I was busy for a much larger share of the time and made a billion trips back and forth to the stock room to get different sizes, which was nice because it provided exercise, but also all that hustling means sales. Also, it's harder for people from other nearby zones to steal sales from you because they do not know how the stockroom is organized and can't easily go back and get customers different sizes of shoes. Another pro is that most of your customers are men and men are pretty decisive in buying shoes. It's sort of a bummer to sell men's shoes to women because they get the size wrong a lot, or just pick out something their man doesn't like, and you will end up with a return, which detracts from your sales goal and commission. One big pro is that the sales goals in men's shoes/luggage are easy to meet (harder if you are a luggage-only associate though).

Pros of fine jewelry/fine watches: The pros here are fewer. The pay is $9.25 starting and a 1% commission on sales. Jewelry cleaner and the Macy's Extended Service Plan, or ESP, earn a 10% commission and usually run anywhere from $29 - $69 in value, so that is $3 - $7 in your pocket just off that one sale. FJ/fine watches is in the middle of the store so you have decent opportunities to call in shoplifting that you see and earn Macy's Money. You work closely with Loss Prevention and can learn some of the latest happenings that way. Be aware that you have to pass a strict-ish background check in order to work in FJ/fine watches.

Pros of men's dress furnishings: Even fewer here. You catch a lot of drifting customers from other departments who need to be rung up somewhere. If it is busy you can ring the sale, which will usually help your sales goal a lot because it will be something like a suit, men's shoes, luggage, or young men's clothing. However, if you do this when it is slow, the other departments will hate you for stealing their sale. During the Christmas season it is so busy that no one really cares who gets what sale because it is so busy and everyone is up to their neck in customers.

Cons

Cons of men's shoes: A lot of the time we did not have enough coverage to help all the customers, so some customers waited a really long time to be helped. Also you were by yourself on most weekday & Sunday evenings which means you had to close by yourself. Sometimes that is nice but sometimes you have a lot to do and you get out late.

Cons of fine jewelry: Lots of cons here but the two biggest ones are very high sales goals and constant pressure from store management--not just from your own manager but the store manager as well, which is worse. It's worse because your manager in FJ will help you improve and get better at your job (usually) but the store manager just demands results from everyone and in turn makes your manager ride you harder. The store manager is especially hard on FJ because FJ, Cosmetics, and Women's Shoes are the highest-selling departments, I think in that order. The sales goals I found to be very high and consistently difficult to meet. As a young male working in fine jewelry, I felt as though I was not as convincing in selling jewelry as were the middle-aged women that comprised most of the department, most of whom had jewelry collections of their own. I felt more convincing selling fine watches, but the inventory was smaller and while the $150 - $250 ones were pretty easy sales, the high end ones were very difficult to sell and not many people were seriously interested. Plus, most of them did not benefit from Macy's credit card front-end discounts, and were coupon-ineligible, because of their brands' agreements with Macy's (Gucci, Movado, etc.) which meant the price was higher. There was a big emphasis on "pre-sales", which is where you give the customer the sale price for an upcoming sale (and most sales are on weekends and especially on holidays) but they cannot take the piece home with them until the sale begins, at which point they have to come pick it up. The logic behind this is that when they come in to pick up their purchase, they will look around and buy additional items. Pre-sales were difficult however because they could be complicated to explain and some customers would just give you a confused stare... A lot of times they will not go for it and say they will come back when the sale starts and buy then, but they of course don't come back, or they do and someone else sells to them. Pre-sales are a big deal if the jewelry department is not in an actual sale.

Another problem I encountered was that the FJ/FW associates were consistently called upon to fit/size watch bands for customers who just bought them. If you are doing this for a customer you just sold a watch to, it is expected, but the training on watch sizing was extremely inconsistent, so only a few people knew how to do it and they therefore ended up sizing watches for everyone else while those other associates got to get back out on the floor and get more sales. I sized a billion watches for fashion watches as well (cheaper but somewhat nice watches, Diesel, Armani Exchange, Lacoste, etc.) which is an entirely different department. Some of those watches have ceramic bands and must be sized carefully and take a looong time, which is more sales you miss.

Cons of men's dress furnishings: Obviously the first is that the pay is lower here. The sales goals can be a little difficult to meet, even with the occasional sale you score from a wandering customer who needs to be rung up, as discussed in the Pro's section. During down times your manager will make you go through all the glass dress shirt cubes and arrange them all by order of shirt size, which totally sucks the life out of you. Worse yet, they will make you size bins/boxes of clearance dress shirts, which are always a mess and will become a mess as soon as you turn around again.

Advice to ManagementAdvice

Make sure everyone in Fine Jewelry/Fine Watches, as well as Fashion Watches, knows how to size watches so that it is not always the same people doing it! A lot of times the ones doing it are your most experienced employees, who could be out there getting sales more easily than the newbies who do not know how to size watches!

Recommends
Neutral Outlook
No opinion of CEO

5116 Other Employee Reviews for Macy's (View Most Recent)

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  1. 1 person found this helpful  

    I will quicker sell my soul than work there again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Associate in Brooklyn, NY
    Former Employee - Support Associate in Brooklyn, NY

    I worked at Macy's part-time (less than an year)

    Pros

    * Discount to workers for certain cell phone carriers
    * Employee discount on merchandise

    Cons

    * Low pay for physically strenuous work (example: carrying heavy boxes of merchandise up stairs because the freight elevator is not working which happens frequently, being asked to lift heavy fixtures from one part of the store to another, pushing large amounts of merchandise without assistance.)
    * Given very few hours a week
    * Schedule changes without informing you until you show up for work
    * Unsafe stock room conditions (exposed wires, we thought there was no electricity flowing through any of them until my co-worker accidentally stepped on one) Stock rooms are also dirty and cleaning staff is not allowed to enter out of fear they will steal so stock associates are forced to clean the stock room even though that's not in their job description.
    * Disrespectful and unprofessional management
    * Workers treated like children regardless of age
    * If you develop a relationship (beyond a strictly professional one) with a manager you receive more work hours
    * Asked to finish things during lunch when skipping lunch is against company policy
    * Practically have to beg for a day off to see the doctor
    * Low morale in the workplace. Many of the people I spoke to hated their job and management. You will eventually hate yourself for working their.

    Advice to ManagementAdvice

    Stop treating non-management employees like garbage and you'll see an increase in morale and better productivity.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Lively work environment great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Alexandria, VA
    Current Employee - Sales Manager in Alexandria, VA

    I have been working at Macy's full-time (more than an year)

    Pros

    Love the atmosphere and the people

    Cons

    Long hours, hard work difficult customers

    Advice to ManagementAdvice

    Be everywhere and do everything

    Recommends
    Positive Outlook
    Approves of CEO
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