There are newer employer reviews for Macy's

2 people found this helpful

Professional Customer Service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate in Boca Raton, FL
Current Employee - Sales Associate in Boca Raton, FL

I have been working at Macy's full-time (more than a year)

Pros

Great incentive to make money, fabulous discounts on designer merchandise, senior staff are great motivators, diverse group of employees, creative people sharing ideas and knowledge of merchandise, and a great opportunity to grow with the company. There are affordable medical benefits, 401K plans, dental, and insurances. Getting recognized for a good dob done well.

Cons

Not all employees do their fair share of work leaving others to pick up the brunt of cleaning and straightening of merchandise. Long hours of standing and bending throughout the work day. Commission plus hourly salary is calculated against a formula based on your pay per hour and FT or PT status. Very hard daily goals to obtain but they are attainable if your motivated to give expert customer service. Employees who are not as dedicated as yourself leave a bad impression on the consumer making it difficult for others who are there to earn a living.

Advice to ManagementAdvice

More reviews are needed on employees and the input and complaints of fellow workers should be considered during the review process. More education from vendors is greatly needed about their products new and old. Keep up the great work and keep us motivated, the morning meetings and rallies really do help.

Recommends
Positive Outlook
Approves of CEO
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  1. 4 people found this helpful

    Good for a part-time summer job, but would not want full time

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Everett, WA
    Former Employee - Retail Sales Associate in Everett, WA

    I worked at Macy's part-time (less than a year)

    Pros

    The discount (20%) on items is nice and they're good about working with your schedule if you're part-time. I had another job at the time, so they delivered on their promise of only scheduling me for 19 hours each week and only 4 days a week. I liked working in the quiet departments -- women's dresses, men's collections (i.e., the expensive stuff), home furnishings -- because the shoppers were usually more polite.

    Cons

    Most of the sales associates were full-time and, when it would come up in conversation that I was only part-time/summer, they seemed a bit dismissive. I got the vibe from some of them that it was because I wasn't treating the job like a career -- just a summer job until I went back to college.

    When working in a department one day, the other two sales associates were talking about their schedules/lunch breaks. One asked me if I was working an 8-hour shift and, when I said I only had a 4-hour shift that day, she asked in an irritated voice, "Well, can you stay for 8 hours?" Since she had no control over my schedule (and I could only work a certain number of hours), it seemed presumptuous of her to assume that she could just ask me to stay because of her and the other associate's schedules. Later, I heard her complaining to another associate, "Well, *she* [me] is leaving at three" -- as if I couldn't hear her.

    Macy's also doesn't assign you to a department when you're new -- you float from department to department where they need coverage. This seems like somewhat of a backward strategy, since you don't have a chance to get comfortable with everything before you get moved to another department. The sale days are also crazy and really tough if you're brand-new.

    I worked the kids' department summer sale on my third day and it was insane with all the discounts to plug in and multiple codes to scan for every item. I got a nice comment card from a customer, but I still shudder just thinking about it.

    Advice to ManagementAdvice

    Give employees who haven't done retail basic tips like, "Regularly check fitting rooms for clothes that need to be rehung." I'd never worked retail (which they knew based on my résumé), but they never went over procedures like that. I also didn't know that the women's dress department sales associate unlocks the front doors of the store in the morning, since no one ever told me. They finally told me when we opened for business -- someone came running over and said I had to unlock the doors. Basically, there's a lack of communication -- at least in this store -- if you're not a full-time employee on the inside track.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful

    All is not what it seems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Philadelphia, PA
    Current Employee - Retail Sales Associate in Philadelphia, PA

    I have been working at Macy's part-time (more than a year)

    Pros

    The employee discount if used correctly can save you a lot of mine. For example, during a one day sale, utilizing your own coupons on top of Macy Money and then having your discount applied there were times I got Levi Jeans for 13 bucks! You just have to know how to shop.

    You get to meet people from all over with all different backgrounds.

    As a flex worker the flexibility with scheduling can work for college students such as myself, choosing shifts that work with your schedule PROVIDING there are any shifts to choose from.

    Cons

    The amount of work that is expected to be done for the amount of pay is far from fair compensation.
    You have different managers telling you different things thus conflicting with what another said and leaving a whole realm of confusion open for employees.

    Advice to ManagementAdvice

    Some need a backbone and some need to loosen up a bit. Reward those who are doing right with higher wages, or more hours and those who are continuously coming late doing what they want while on the clock should be punished.
    Also, I guarantee more than 1/2 of the thefts that occur along with uncleanliness wouldn't if there was a fitting room assistant or two.

    Recommends
    Neutral Outlook
    No opinion of CEO
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