Macy's

  www.macysinc.com
  www.macysinc.com
There are newer employer reviews for Macy's

1 person found this helpful  

Unprepared for real retail work

Former Employee - Holiday Retail Sales Associate in Seattle, WA
Former Employee - Holiday Retail Sales Associate in Seattle, WA

I worked at Macy's part-time (less than an year)

Pros

They seem to hire just about everyone over the holiday season.

Offer permanent positions to seasonal employees who perform well.

Pay was slightly above minimum wage.

You can pick your own schedule, assuming there's time slots available (and employees who have worked there longer get first pick).

Ladies in the Intimate Apparel department are very nice and helpful towards new employees.

Cons

Extremely irate customers on a regular basis.

Training only covered how to make customers buy more merchandise, didn't cover even 1/4 of the cash register functions, how to put a hold on an item in another store, and a lot of other customer service and procedure situations.

No specific department focus, and you can be asked to cover someone in a different department, which makes it REALLY difficult when customers come in asking for advice in, say, the outerwear section, when you're used to working in the socks/hats/bags section. Then the customers get really angry that you're not an expert on every single product in the store, even when it's your first day on the job.

Sometimes there are no shifts available.

Absurdly long holiday hours (store was open for two days straight in 2012, meaning people had to be there from 12 am to 8 am by themselves, when presumably almost no one was shopping).

Advice to ManagementAdvice

More practical training (or job shadowing), less focus on "how can we coerce customers into buying things they don't want".

5254 Other Employee Reviews for Macy's (View Most Recent)

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  1.  

    Ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - On Call Sales Associate in San Francisco, CA
    Current Employee - On Call Sales Associate in San Francisco, CA

    I have been working at Macy's part-time (less than an year)

    Pros

    Discount, Learn a lot new stuff, getting to know people, flexible hours

    Cons

    Having to sell macys credit cards! Some people are rude and have been there for 10+ years and don't like to help new people, dealing with and learning about all their sales and restrictions on macys cards and regular coupons is HARD!

    Advice to ManagementAdvice

    Better training!!! Everything is online, How is anybody to really be prepared without proper training.

    Neutral Outlook
    Approves of CEO
  2.  

    Needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Culver City, CA
    Current Employee - Sales Specialist in Culver City, CA

    I have been working at Macy's part-time (more than 3 years)

    Pros

    Some of the greatest people you'll ever work with.

    Cons

    Macy's managers don't care how you're treated and how you should be treated. Only opening accounts and pushing pre sales are important.

    Advice to ManagementAdvice

    Stop relying on the points system and in-site scheduling availability so much and allow workers to actually be more flexible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Macy's

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