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There are newer employer reviews for Macy's

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Helpful (8)

The "future" Macy's ...go into it with no illusions

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Indianapolis, IN
Current Employee - Sales Associate in Indianapolis, IN

I have been working at Macy's full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

The technology is terrific, gives them a real advantage vs. competitors. The product mix is a 4 on a scale of 1-5 for their target customer. Marketing powerful. Pretty much strong points operational or content related.

Cons

Macys has been very smart at exploiting the current economic climate. Low wages, no real investment in training other than online "POS" training. Claim they are "driven by customer service" but really only 4 out of 10 customers really are assisted in their shopping experience but Macy's communicates as though it is paramount to them. Credit is a major priority which I get but standing at the POS is pretty much an assuredly of success in the Macy's scorecard. Some smart people decided a while ago that if you pay associates next to nothing, reward them for credit (involves getting mostly Macy's money which must be spent on Macy's merchandise and can only be counted toward 1/2 the purchase) and virtually disengage from any associate coaching or development the high turnover rate can be rationalized.

Advice to Management

Start valuing experience and selling expertise and challenge associates to engage customers beyond the 4 feet of space by the POS. Encourage "excellence" rather than just "phoning in" your performance. No one ever gets fired because there are no constant expectations. Macy's would never pay unemployment because it's all about ROI, return on investment not people. New recruits are academically qualified by without a nurturing attitude toward incoming recruits they leave after 1 or 2 years and the organization never benefits from growth and learning. But the company would say they are have an excellent growth strategy and ofcourse EXCELLENT customer service.

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  1. Helpful (9)

    A lot of promises, unrealistic expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Ann Arbor, MI
    Current Employee - Sales Associate in Ann Arbor, MI

    I have been working at Macy's part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly work environment
    Supportive coworkers
    Energetic management
    Great employee discount
    Good benefits package
    Flexible schedule (most of the time); easy to adjust if you know in advance

    Cons

    Low wages
    Long hours
    High expectations not in line with reality or reflective of pay
    Little opportunity to move upwards or laterally
    Departments change with little notice and completely change your work environment, but there is no permitted "adjustment period"

    Advice to Management

    If you pay your employees Walmart wages, and pose yourself as Nordstroms, there's going to be a disconnect reflected in your employees, their satisfaction, and their performance. Be aware that a "sense of style" is not a universal, linear thing, and that it's okay for one associate to tag off to another if a client interaction has stalled. Be aware of unethical sales practices on the floor and treat them as unethical, instead of as "frowned upon" but ultimately beneficial to the company, your individual scorecard, etc. If your career is determined by how you manage those below you, then manage consciously, gracefully, and thoughtfully.


  2. My experience at Macy's has been very positive.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Macy's part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible work schedule.
    Very team-oriented. Friendly employees
    Managers are well connected with their employees.
    Very good discount.

    Cons

    Different managers have different way they want things done. I have been told I was cleaning too much and to stop by one manager, and then complained to by another manager that the department was too messy 10 minutes later.
    Not much room for growth. I know people who have been working there for 30 years and have the same job position, while new managers are hired all of the time.


There are newer employer reviews for Macy's
There are newer employer reviews for Macy's

See Most Recent

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