Macy's

  www.macysinc.com
  www.macysinc.com
There are newer employer reviews for Macy's

8 people found this helpful  

The "future" Macy's ...go into it with no illusions

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate in Indianapolis, IN
Current Employee - Sales Associate in Indianapolis, IN

I have been working at Macy's full-time (more than 3 years)

Pros

The technology is terrific, gives them a real advantage vs. competitors. The product mix is a 4 on a scale of 1-5 for their target customer. Marketing powerful. Pretty much strong points operational or content related.

Cons

Macys has been very smart at exploiting the current economic climate. Low wages, no real investment in training other than online "POS" training. Claim they are "driven by customer service" but really only 4 out of 10 customers really are assisted in their shopping experience but Macy's communicates as though it is paramount to them. Credit is a major priority which I get but standing at the POS is pretty much an assuredly of success in the Macy's scorecard. Some smart people decided a while ago that if you pay associates next to nothing, reward them for credit (involves getting mostly Macy's money which must be spent on Macy's merchandise and can only be counted toward 1/2 the purchase) and virtually disengage from any associate coaching or development the high turnover rate can be rationalized.

Advice to ManagementAdvice

Start valuing experience and selling expertise and challenge associates to engage customers beyond the 4 feet of space by the POS. Encourage "excellence" rather than just "phoning in" your performance. No one ever gets fired because there are no constant expectations. Macy's would never pay unemployment because it's all about ROI, return on investment not people. New recruits are academically qualified by without a nurturing attitude toward incoming recruits they leave after 1 or 2 years and the organization never benefits from growth and learning. But the company would say they are have an excellent growth strategy and ofcourse EXCELLENT customer service.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

5288 Other Employee Reviews for Macy's (View Most Recent)

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  1. 2 people found this helpful  

    They are Cheap but Friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate in Newport Beach, CA
    Current Employee - Stock Associate in Newport Beach, CA

    I have been working at Macy's full-time (more than an year)

    Pros

    friendly and you can move up the company

    Cons

    A lot of incompetent individuals that get hired

    Advice to ManagementAdvice

    make hires take competence test

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Wonderful experience as a customer, just not after being employed there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate
    Current Employee - Seasonal Sales Associate

    I have been working at Macy's as a contractor (less than an year)

    Pros

    Wonderful break room area for employees (ex. couches, cable tv, toaster ovens, Keurig machines)

    Convenient scheduling system for employees, easy to pick up/swap work shifts, Ability to work in other departments, gives employees a sense of empowerment in their work/life balance Best system I've seen in retail, takes pressure off of management this way as well

    Friendly "welcoming committee" when first hired

    Cons

    Offered one position and was told they had given it to another. Offered another position not in my interest category, but when times are tough anything will do

    Bombard shoppers with offers of opening Macy's credit cards. It makes it highly uncomfortable as an associate to be required to talk about the "benefits" of the card even after the customers declined the initial offer. I thought "No" meant "No"?

    Left training completely unaware as to how to get into the employee door for my next days' shift. Had to wait until another associate came or went to get in.

    Lack of available shifts for part time and seasonal employees

    Rude and needy customer base

    Lazy shoppers frequent the stores, why would you leave your clothes all over the dressing rooms and on the floors after you look through the clothing racks?

    Only way to use your associate discount(20%) is to sign up for a Macy's credit card! No thank you! What a way to thank your associates by forcing them to open a credit account to use your discount. What a shame! It's not like Macy's pays an hourly wage high enough for their employees to shop in the majority of their departments anyway.

    Advice to ManagementAdvice

    Being treated as just another number trying to achieve the daily sales goals and credit applications. Treat your employees as human beings who aren't always going to meet the goals 100% daily. Give it a rest! Worst part of the job!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Macy's

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