Macy's

  www.macysinc.com
  www.macysinc.com
There are newer employer reviews for Macy's

 

Star Selling Ambassador

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - SSA/Seasonal Manager
Current Employee - SSA/Seasonal Manager

I have been working at Macy's

Pros

This is a good job to help enter into retail managment. You can get a taste and then decide if you want to pursue it further. Responsiblities include supervising employees, driving sales and credit goals, and resolving minor customer difficulties.

Cons

Work/life balance doesn't exist. The pay is not competitive. Think of it more as an internship than a job.

Advice to ManagementAdvice

SSAs need more training than regular seasonal associates. Don't send SSAs out with a red badge without explaining clearly how to use register overrides and call for assistance. More training on managment judgement calls is necessary. The training in general is lacking. It doesn't prepare associates to deal with plenty things, such as proper demeanor toward customers, or what to do if there is an accident or emergency in the store.

Disapproves of CEO

5146 Other Employee Reviews for Macy's (View Most Recent)

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  1.  

    macys east

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's

    Pros

    macy's offers many different shifts to work, so there is flexibility; great opportunities for associates to shop with discounts--generous employee discount, macys money, coupons are now allowed.

    Cons

    Unclear and everchanging coupons & promotions--best to offer customer low price and throw in a coupon every so often; breakdown in information from managment to sales floor; lack of passion

    Advice to ManagementAdvice

    It seems that when management asks what can be done different, better, customer requests that the question is asked because they are suppossed to--it does not seem they really care or will follow up. Please take the time to go back to those who gave you the feedback and let them know if did not fall on deaf ears!

    No opinion of CEO
  2. 2 people found this helpful  

    Macy's GSM - Experience to put on a Resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Group Sales Manager
    Current Employee - Group Sales Manager

    I have been working at Macy's

    Pros

    Great opportunity to experience large volume department store operations. Diverse group of peers from whom to watch and learn. Long term associates are extremely hard working and caring people.

    Cons

    There is no training. One must be completely self-reliant and resourceful in order to uncover what needs to be done and how to get it done. Upper management has been coached by corporate to answer questions with questions. No "telling" allowed. Using the Socratic method in lieu of simple training is hardly efficient or illuminating especially when one simply needs to know the procedure for RTVs.

    Advice to ManagementAdvice

    When interviewing, give an overview of the responsibilities of the GSM. Explain the metrics that will be used to determine achievement. Disclose the hourly monitoring of and push for credit card applications. Create a training manual for GSM responsibilities as well as a manual for all the equipment and online data essential for being successful as a GSM. Ensure GSMs are given the tools to do the job-radio, keys, logins. Create a system of accountability to ensure store management is training new GSMs. Implement a 360 degree review process.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Macy's

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