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Magellan Health
www.magellanhealth.com Avon, CT 5000+ Employees
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Magellan Health Employee Review

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1 person found this helpful  

Call Center Boredom

Phoenix, AZ

Former Employee – worked at Magellan Health

ProsOne of the best reasons is the opportunity to become a team lead or manager.

ConsHigh turnover, low morale. Firms continually try to reward by low budget luncheons or non financial rewards. Bottom line is, money talks.

Advice to Senior ManagementThe same advice to all firms that use call centers: radically rethink the call center model to address turnover.

No, I would not recommend this company to a friend

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