Mandarin Oriental

  www.mandarinoriental.com
  www.mandarinoriental.com
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1 person found this helpful  

One of the best hotel groups to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Mandarin Oriental

Pros

Much, much better than the competition in providing opportunities for junior/middle management staff into higher management. Many opportunities for performers to get cross exposure in Europe and Asia to get better ingratiated into corporate culture. Excellent HR, lots of investment into employees to curb high turnover that is a norm in the hospitality industry. Huge emphesis on senior management to keep staff happy - part of their performance evaluation is how much they advance your career! *Most* colleagues are very ambitious and are hard workers so you can compete with them in a very healthy environment to better yourself. Probably depends which location you work at but most senior management have done what you are doing and know the real issues you face and help you work through them. Very approachable. Corporate staff is very down to earth and everyone believes in the company and its values.

On the product side, simply an excellent product; something you can be proud of and want to make better. Environment is so that you do not want to let your bosses down. Salaried employees do not lose pay during slow times by taking hourly staff hours. More hours for same pay but this is a good thing when people around you are having their pay cut

Cons

While fundemental benefits are above average, "perks", like discounts with partners, etc. are not as good as the 10-20x bigger chains. Problem is that they are too small and their presence in the US has been trimmed by the economy. There are people in every company who are a**h***s at the top and they can make your life difficult but I guess it takes skill in dealing with them. MO, while not as bad as some other hotel companies (nepotism is higly curbed), they still have their share. During lean times, long long work hours for management because hours/pay cut for hourly workers. But hopefully this will be recognized when times get better.

Advice to ManagementAdvice

Offer 360 feedback of senior management. Annual review should be made anonymous - then you will get staff to truly tell you how they feel about the HR Directors or other they cannot touch otherwise (except maybe when they have already submitted their resignation)

Recommends
Approves of CEO

40 Other Employee Reviews for Mandarin Oriental (View Most Recent)

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  1.  

    Great hotel company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at Mandarin Oriental full-time for more than 5 years

    Pros

    Excelent Training
    Great job opportunities (if you do your job right!)
    Awesome company philosophy

    Cons

    At that moment no benefits such as "Employees hotel rates" within the hotel chain.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Overall - Mandarin Oriental is an awesome place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter/Server  in  Miami, FL
    Former Employee - Waiter/Server in Miami, FL

    I worked at Mandarin Oriental full-time for more than 3 years

    Pros

    Great benefits and great staff to work with...Overall a great learning experience and striving for the 5 star rating is an awesome experience when achieved.

    Cons

    NOne, I truly enojyed working at M.O..!

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Neutral Outlook
    Approves of CEO
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