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There are newer employer reviews for Mandarin Oriental

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Helpful (1)

One of the best hotel groups to work for

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Approves of CEO

Pros

Much, much better than the competition in providing opportunities for junior/middle management staff into higher management. Many opportunities for performers to get cross exposure in Europe and Asia to get better ingratiated into corporate culture. Excellent HR, lots of investment into employees to curb high turnover that is a norm in the hospitality industry. Huge emphesis on senior management to keep staff happy - part of their performance evaluation is how much they advance your career! *Most* colleagues are very ambitious and are hard workers so you can compete with them in a very healthy environment to better yourself. Probably depends which location you work at but most senior management have done what you are doing and know the real issues you face and help you work through them. Very approachable. Corporate staff is very down to earth and everyone believes in the company and its values. On the product side, simply an excellent product; something you can be proud of and want to make better. Environment is so that you do not want to let your bosses down. Salaried employees do not lose pay during slow times by taking hourly staff hours. More hours for same pay but this is a good thing when people around you are having their pay cut

Cons

While fundemental benefits are above average, "perks", like discounts with partners, etc. are not as good as the 10-20x bigger chains. Problem is that they are too small and their presence in the US has been trimmed by the economy. There are people in every company who are a**h***s at the top and they can make your life difficult but I guess it takes skill in dealing with them. MO, while not as bad as some other hotel companies (nepotism is higly curbed), they still have their share. During lean times, long long work hours for management because hours/pay cut for hourly workers. But hopefully this will be recognized when times get better.

Advice to Management

Offer 360 feedback of senior management. Annual review should be made anonymous - then you will get staff to truly tell you how they feel about the HR Directors or other they cannot touch otherwise (except maybe when they have already submitted their resignation)

Other Employee Reviews for Mandarin Oriental

  1. Good for luxury hospitality experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental (More than 3 years)

    Pros

    -One of the top hotels to work for to gain solid "luxury hospitality" experience -Not as corporate-driven in terms of molding employees to what they want, they allow you freedom to be who you are and interact with guests/clients with your personality rather than a "script" -Salaries are high for the hospitality world -Management has an open door policy and the staff are generally easy to get along with

    Cons

    -Not as many choices to move to different locations compared to larger chains such as Ritz or Four Seasons -For U.S. people - If you plan to stay with the company for a long time and grow, you may need to be flexible to moving to other countries as there aren't too many locations within the U.S. -Lack of solid training opportunities -Lack of discipline for employees who break the rules constantly -High turnover (common among most hotels)


  2. Managaer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mandarin Oriental full-time

    Pros

    Great mission and vision for the company Decent benefits Many training opportunities

    Cons

    Lack of accountabily on colleagues Can be a Hostile work environment No work life balance Low pay compared to rest of the strip


There are newer employer reviews for Mandarin Oriental
There are newer employer reviews for Mandarin Oriental

See Most Recent

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